Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

A&O Systems Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/09/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a Notice / Demand from A&O Systems Group on 09-23-2023

    10 - 13 years ago
    We had hired A&O Systems Group to build a website with content we provided.
    We purchased a domain name through ** ***** (*********************) and granted A&O Systems Group Access via ** ***** to update and build site only.


    We had registered the business name, as well as, selected the domain name and hosted through ** *****. To my memory the package with ** ***** was for a 1 - 2 yr period for until the domain name was to be renewed, in which our billing / credit card information was on file to accommodate renewal of services and domain name with ** *****.

    Unbeknownst to us, A&O Systems Group replaced the credit card details and ownership info in the back end of ** ***** and subsequently paid the renewal fee without any communication or permission from our company.

    Shortly after this A&O Systems sent a communication in an attempt ** ****** *** ******** to regain access back to the domain name and website which we had paid him to build with our content.

    ** ** ****** **** **** ****** *** ********** **** ******** **** ****** * *** ******* **** ********* ****** *** ** ********** 
    As we were relatively young at the time and not technically savvy instead of complaining and reaching out to the consumer bureau, we decided to move on from the site and the services of A&O Systems Group ** ** **** *** ***** ** ** ******** *** * ******* *** ******* ** ***** ** ******* *** ** **** *** ******** ****** ******** ******** ** ****** *** ********* ****** *** ******* ** *** **** *********** **** ** ***** *** ********** **** ******* *** ****** ******* we no loner had use and access to the site to answer customer inquiries.

    We then purchased a new domain name with ** ***** (***************************) and hired a new company to rebuild the site with the content we had provided.

    We then had to try to build up our companies reputation that was severed and were not able to build the same momentum with the new site ** *** ********** *** **** ******** 
    We then decided about 6 - 7 years ago to no longer actively run or promote the business or site but continued to pay the renewal with ** ***** for domain name and hosting as we had invested much funds over the years.

    We then received a *********** phone call from Oliver at A&O Systems Group re: infringement as well as during the post 48hrs following his call multiple attempts from a hacker trying to obtain access to the ** ***** account which hosted the new site. Note: As we had not used the site or ******* account on a regular basis the timing of the phone call and online hacking attempts seem to correspond.

    ** **** ******** ****** ******* *** ***** **** ******* **** *** ******* ***** ********* ******** ** *** **** * ******* ********* ******** **** *** ***** ********* ******* ** *** **** ***** ******** *******  

    We at first took the original position of ignoring *** ********* ********* ******** but then received a demand letter 09-23-2023. for billing $50 per month of 89 months (since 2015)

    Note: We have not had any contact with A&O Systems Group for over a decade *** *** ******** ** *** ******* ******* ** ****** ***** ********** ** * *** ********* **** ****** ***** ********** *** ******* *** *****  We would like the company and the owner Oliver to STOP *********** *** contacting our company.

    To remove or cancel the latest bill ********** **** *** ******* ** ****** ******** ** ****** *** *** **** **** ** ***** ** ** *** *** **** ** *** *** *******

    Business Response

    Date: 06/10/2023

    1. BBB, please be advised that we have not been in business for 13 years as stated by **** ******* of "******** ****** ******", aka "******** ******"
    2. Note that all work developed and produced by A&O Systems Group is our intellectual property, always was, always has been and will always continue to be, regardless of customer
    3. **** ******* and his new "developer" (that is **** ******* of **** **** *********), ****** *** **** ** **** ******** *** registered a new domain name with ******* and continued using our product, without our permission.
    4. We have lost $50 per month ***** *** *** ** *** **** since 2015 (as per registration date of *********************** and are demanding damages which totals $4450.00, which doesn't include the estimated $4,500 in legal expenses and an additional $10K in other damages - this case has been forwarded to **** *** for your reference.
    5. **** ******* continues to receive invoices from A&O Systems Group, and we hope he handles this in an amicable manner by forwarding payment of $4450.00.
    6. Upon payment, intellectual property will NOT be released to **** *******

    I can be contacted directly ###-###-####

    Customer Answer

    Date: 09/10/2023



    Complaint: ********



    I am rejecting this response because:

     

    The business did not address the original complaint.  Re:  unauthorized transfer of ownership of domain without consent *********************



    Sincerely,



    **** *******

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late last year, ******, from A&O Systems contacted us regarding our then existing website, convincing us that we were paying too much with our then service provider. Unfortunately, we FELL for all his words, and he was asked to put something together for us.
    Without, our consent/review of OUR website, he went ahead and had it running, including our personal photos, and false information about employees. We have asked for our domain name and password, which he refuses to release, unless we pay big $$$. We have contacted him, but when he didn't like what was being said, which was the truth, he hung up. We have sent him numerous texts, called on all his numbers, but with no replies.

A&O Systems Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.