Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You've already involved yourself in the dispute by removing my factual claims of copyright infringement. I've provided proof in the admittance of the forum member ******* on your own forum. Your own terms of use specify:
  
  You may not:
  ...
  Use the Web Site to post or
  transmit any information, software or other material that violates or
  infringes upon the rights of others, including material that is an
  invasion of
  privacy or publicity rights or that is protected by copyright,
  trademark or other proprietary right, or derivative works with respect
  thereto, without first obtaining permission from the owner or rights
  holder.
  
  
  And since the user has directly admitted to this on your own site, I see no reason why you cannot take action.
  
  
  Sincerely,
  
  
  
  ***** ******any response. I was provided no additional recommended means of remedy.

  

  Business Response

  Date: 17/04/2025

  We've reviewed Mr. ******'s complaint regarding alleged copyright infringement by another forum member. 

  As a platform for user discussions, VerticalScope cannot verify competing copyright claims or adjudicate intellectual property disputes between users. We moderate content according to our community guidelines to maintain a constructive environment.

  This appears to be a disagreement between two users about their collaboration and subsequent use of code. We have no means to verify either party's claims about ownership or licensing agreements made outside our platform.

  For valid copyright claims, we follow standard DMCA procedures which require proper documentation from the copyright holder. 

  Customer Answer

  Date: 30/04/2025

  
  I apologize that I'm a bit late in responding to your request for clarification for complaint ID ********. I'm happy to repeat my response in the official portal if you're able to extend the deadline.
  
  To my knowledge no content has been removed. I have not provided proof of copyright to VerticalScope due to not being provided any guidance as to how to do that. I'm happy to do it. I have a complete history of the code in question's development and contributions.
  
  Thanks so much!
  ***** ******

  

  Business Response

  Date: 01/05/2025

  We cannot adjudicate disagreements between members. Please refer to our Copyright Policy located here at https://******************************** to see if it is applicable to you.

  Customer Answer

  Date: 02/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  No one has asked you to "adjudicate" the matter. I've asked you to accept what a member has written on your own forum and act in accordance with your own policies. In addition, I am upset that you've chosen to protect this member from criticism by removing my posts detailing the infringement and I've been told to stop posting to the forum by your moderators. That's not fair and I believe it to be unequal treatment due to the traffic this member is likely generating for your website. From my perspective you've already decided in favor of the infringer and told me to leave. You are supporting copyright infringement by protecting him.
  
  I'm an individual, not a large company and this individual is outside of the US. He's already proven his willingness to *** in response to DMCA take down requests which means my only option is to file what would be a very expensive lawsuit. I can't do that. And I'm not asking you to render judgement either, but I am saying that your behavior in this matter is clearly in support of the infringer. It is not neutral. That's very upsetting and it's further upsetting that you're continuing to hide behind generic claims of being unable to do anything. As I just pointed out, you already have acted; in favor of the infringer.
  
  Please attempt to use some amount of intelligence and consideration before replying again. I'm sure if you take the time to look into the matter you'll find that my complaints are not without merit.
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 06/05/2025

  As we stated in our previous communication: As a platform for user discussions, VerticalScope cannot verify competing copyright claims or adjudicate intellectual property disputes between users. We moderate content according to our community guidelines to maintain a constructive environment.
  
  We removed posts to maintain the civility of the community and have no interest in the alleged dispute over ownership of code. If there is an outstanding copyright issue to resolve we ask you to please resolve it with the member in question.

• Initial Complaint

  Date:14/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 21003494
  
  
  
  I am rejecting this response because: I firmly believe i was single out because the information I presented conflicted with a business interest the Vertical Scope has with one of their paid members.

  Can Vertical Scope please provide proof of the "personal attacks"

  Can Verticalscope please disclose in full detail the relationship they have with the member "clicked" real name ****** ********.

  Does this relationship cause a conflict of interest on the forum?

  How did verticalscope "moderate" those who made personal attacks towards me including "clicked"

  Can verticalscope please respond directly to the accusation their platform is being used to promote a ********** program to unsuspecting consumers.

  Sincerely,
  
  
  
  ******* ****

  ein to belittle others at will.
  Most importantly, as noted if the members program does not do as claimed (already proven) there would be legal ramifications for him, and this would make vertical scope in breach of their own terms and conditions.
  I request an internet meeting with all members involved including the forum moderators that have shown exceptional levels of bias.

  

  Business Response

  Date: 03/01/2024

  The reason you were banned from the forum was due to multiple violations of the forum rules, including ignoring moderator warnings and continuing to post personal attacks on other members. While we value the spirited and informed discussions our communities create, we ask that members remain civil with each other at all times.

  

  Business Response

  Date: 10/01/2024

  There is no merit to your allegations. Your attempts to continue to create discord in our communities (including with our volunteer moderators and users) are not welcome. We demand that you immediately cease and desist from using our forums and any further unwelcome contact with our moderators or users. We will not be engaging further with you and our position of your ban remains unchanged.

• Initial Complaint

  Date:14/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I truly think that the representative whom responded isn’t aware that I’m not banned, I was given warning points, but that’s it, it issued a 3 day ban which expired around the 5th of December, and those points will expire at the beginning of the new year. Furthermore, there were no mentions of the threats from Jeff M. and how I’m not to mention issues via pm about any other site other than the one I’m on. Again, we’re stating that lifetime premium membership be reinstated, we were never made aware that lifetime premium would be revoked for posts.

  
  Sincerely,
  
  ****** *****

  ting its users.
  Made several posts on their moderator forum asking to limit VPNs, banning the IP range, nothing, finally just had enough an gave them a piece of my mind, in addition to this, I have posted my issues on one other forum, however, was banned stating it was harassment.
  So, fast forward, had my moderator/ admin privileges removed, but was told that (prior to losing) that I’d retain my premium membership.
  On or around 12/9/23 my premium membership was revoked on one of their forums, around this time I was also issued “warning points” for “trolling their support section” after contacting Jeff M., he informed me that it it was a temp ban/ warning, a little much for a warning to be banned.
  Mr. M. threatens further communications with a ban.

  

  Business Response

  Date: 21/12/2023

  Lifetime Premium is provided to all forum administrators and moderators in good standing. We reserve the right to revoke access at any time. No payment has been solicited for lifetime premium and its offering is a goodwill gesture towards our volunteer moderators as thanks for their dedication and contributions to our communities.
  
  Regrettably, your removal from your volunteer administration position was necessitated by instances of behavior that was deemed inappropriate and unbecoming of a representative of your community. Such actions are a direct violation of the conduct expected of members, especially those in positions of authority. Further your actions and certain posts on other VerticalScope communities, creating accounts to air your grievances, is unbecoming of a moderator or administrator and is in violation of the standards set out for those roles.
  
  As such, your lifetime premium membership has been revoked and a temporary ban has been issued for your account. This decision was not made lightly, but it was deemed necessary to ensure the integrity and civility of our communities. We understand that this decision may be disappointing to you. Our primary commitment is to the welfare and positive experience of all of our members. We appreciate your past contributions as a volunteer and hope you understand the reasons behind our decisions.

• Initial Complaint

  Date:29/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid for one month plus membership in *********** ****. A few days later, I got banned without a clear and objective reason. I was banned for exactly a month, the same I've paid for my membership. This is outrageous and feels like a ****. I require refund for my membership, afterwards you guys can disable my account if you wish because I'm never taking part again in anything to do with this business.

  

  Business Response

  Date: 06/12/2023

  This member's request has been received, and replied to, and we have begun the steps to process his refund appropriately.