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Business Profile

Cryptocurrency Exchange

Newton Crypto Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have again been told that I have a monthly report of my account.
    I am not able to get into my account.
    I have a User Name, two passwords.
    No answer gets me into my account. **** *****

  • Initial Complaint

    Date:27/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Newton crypto is not letting funds to be released or coins to be sold

    Business Response

    Date: 05/09/2024

    Hi ****,

    Based on your transaction history and communications with us, we have decided to offboard your account. While we cannot get into specifics in a public forum, please read the following information and ensure you respond with any questions directly to our support team *******************. Thank you.

    When interacting with strangers or individuals claiming to be cryptocurrency experts, or with individuals or companies promising unusually high rates of return, always exercise caution before transferring any funds. Furthermore, if an individual has reached out to you claiming to represent a company, entity, law enforcement, or any government official you should proceed with care and inform them you will contact the company, entity, or the authorities directly to verify their legitimacy. 
     
    Below are a few examples of red flags to be aware of that may help you identify a scam:
    - Unrealistic Promises
    - Any entity that asks for your private keys, passwords, or any personal information
    - Any third-party investment broker or brokerages
    - Any entity that promises to give great returns if you send funds to them
    - Any entity that wants access or control of your funds
    - Any entity forcing you or pressuring you to pay back any debts with crypto
    - Any entity attempting to blackmail or extort you 

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im unable to access my account where I have my investments. MFA needs to be reset and I have tried to contact them but no response for over a week. My ticket number is ******.

    Business Response

    Date: 19/08/2024

    Hi there, thank you for your review. We have investigated and it appears this has since been resolved by our support agent Saif. Please feel free to respond back via that support ticket email thread if you have any other questions or need to reset your multi-factor authentication again. Thank you.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around June 29th I opened a ticked with Newton essentially asking them on how to remove wallets from my Newton account. A person named Obaid replied telling me to withdraw my funds and that my account was being closed in three business days. I didn't break any rules or laws, yet Obaid randomly decided to deplatform me from Newton. ** ** **** *** ********* **** ** ******** ** ****** **** * ****** ****** ** * ******* ********* ******  Obaid also decided to restrict my ability to send my crypto to my other wallet. Effectively forcing me to sell my crypto for cash while the bitcoin market is down. * *** ***** **** ** *****, nor did I break any rules or laws. ******* ******** ** ********** ** **** ****** ** ******* **** **** *****.

    On Monday night, opened another ticket with Newton asking them to re-evaluate Obaid's ********* ****** decision, or to allow me to withdraw my crypto. We are now 07/05/2024 and I yet to have a reply.

    I would like for Newton to reverse the decision to close my account, or at the very least allow me to withdraw my crypto into another wallet. **** *********** *** ************** ********* **** ***** *** ** ** **********

    Business Response

    Date: 17/07/2024

    Hi there, we're sorry to hear that you weren't satisfied with your support experience and we followed up with the team to investigate this further. Upon further investigation, this was not a random decision to de-platform you. Due to the nature of cryptocurrency transactions being irreversible, we take any concerns of customers being involved in a potential scam/fraud seriously. As per our Terms of Use, you agree to use our Website and Service in accordance with the following acceptable use and code of conduct guidelines. If you have any questions please email *******@******.co and the team can assist you further. Thank you.

    Customer Answer

    Date: 18/07/2024

    I am rejecting this response because: 

    I am writing ** ******* ** ******* regarding Newton’s unjust decision to limit my account. This action is completely unwarranted *** ******* ** ******* **************. It seems that Newton is fixated on the word "scam" from my original ticket, but as English is my second language, I used the wrong term. This is irrelevant to my case.

    I merely requested assistance to remove wallets from my account, and nothing more. Instead, I was forced to sell my crypto at a loss and denied the ability to withdraw my cryptocurrencies. This is unacceptable and demonstrates a ****** lack of consideration for your customers.

    Your assertion that this decision was made to protect against potential fraud is absurd, especially since I can trade freely on other platforms. I demand that my account be restored immediately and that I be compensated for my losses without further delay.

    If this matter is not resolved promptly, I will continue to escalate my complaint further.

    Regards,

    ******** ******

    Business Response

    Date: 25/07/2024

    Hi ********, we believe your account has engaged in activities that are prohibited under our Terms of Use and we can no longer provide you with access to our platform.
    Newton is a “Money Services Business” registered with FINTRAC and, as such, we are required to implement and maintain regulatory controls and compliance oversight over accounts.

  • Initial Complaint

    Date:23/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been unable to complete verification through Newton’s technical system and have provided 2 government issued IDs so far. Account was opened a few years ago and I can still log in but they won’t let me transfer out money. They have no support phone number or live agent to speak with, nor a physical branch I can walk into to help with verification. I have a large amount of money stuck here which I cannot access *** ** ****** ******** ****** *******

    Business Response

    Date: 24/05/2024

    Hi there, thank you for your review. We're sorry to hear that you were having some trouble verifying your account. We've investigated further and it appears this has since been resolved as of 10:49am Thursday May 23rd as per your support ticket history. Please reply back through your support ticket if you have any further questions. Thank you. 

    Customer Answer

    Date: 25/05/2024



    I have reviewed the response made by the business and find that this resolution is satisfactory to me.



  • Initial Complaint

    Date:18/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I withdrew $4831 on 11 March to my ******** Plus Savings account from my Newton app, but after contacting with bank they told me that account can’t accept EFT transfers. Still newton shows transaction completed. I have not received funds at all. I even tried to contact newton several times, filed several tickets, but got no response. Here are some of the ticket numbers:
    ****** ** ****** ****** ** ****** ****** ** ****** ****** ** ****** ****** ** ****** I have received no response at all and neither have I received my money.

    Business Response

    Date: 02/04/2024

    Hi **********,

    Thank you for providing your ticket numbers. We're sorry to hear you had some difficulty using the EFT Withdrawal option. Most of our users withdraw with ******* e-transfer because it is easy, quick, and free. It looks like our team reimbursed the failed EFT withdrawal to your Newton account on March 18th at 1:20pm and you acknowledged via email at 6:07pm. In the email, our staff member suggested trying an e-transfer withdrawal. We have not received any new ticket numbers since. Please create a new support ticket by emailing *******@******.co if you have any other questions or concerns. Thank you.

  • Initial Complaint

    Date:14/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 11 2024, I discovered my Newton Crypto Account had been drained except
    For the last $100 that was denied as an e transfer. The other $1900.00 gone in the wind. No one has called me from customer support. Some rep named Jerry sent me a survey to answer which I did then sent me an email saying it was my fault, I must have cashed out my coins and forgotten. Then someone must have used my ****** even though it has Face ID. The next day he sent me an email saying I have to close my account please re connect my bank account & with draw the last $100 (how did it become unattached). Why would I attach my bank account to account that’s been hacked? Now I have to go to the ******* Police, the RCMP Cyber Crime Unit and the Canadian Securities Commission. I can’t believe the unwillingness to dig into the account to see what really happened.

    Business Response

    Date: 09/04/2024

    Hi *******, 
    We take all suspected scams/fraud seriously, and will assist you in any way we can. Once you have gone to the police, they will create a police report. Once you have the police report created, they will ask you to provide certain information which we will be more than happy to assist you with. Due to the nature of cryptocurrency, transactions are not reversible which is why you must withdraw your remaining funds in CAD and not cryptocurrency. You can withdraw via e-transfer or EFT (which would have asked you to "connect your bank account"), but it is easier to use e-transfer. Thank you. 

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * *** ******* ** *** ******* *** ****** ******* ****** *********** Anna W. was the broker at *** ******* and through the newton platform I was lead to believe I was investing in legitimate stocks through a legitimate company until such time as I requested withdrawal of my investments. *** ******* and Newton have given nothing but excuses, run around and no funds have been returned to me. I contacted local police, my bank etc. Nothing has been done by either.

    Business Response

    Date: 05/01/2024

    We are very sorry to hear that you were a victim of a malicious actor, and we recommend you report this scam to your local law enforcement if you have not already done so. Additionally, we advise that you refrain from further interaction with the individual and/or company.

    Please note Newton is not associated with any third parties. We are not connected to *** ******* and unable to provide you legitimacy or information on these companies. When you initiate a transaction off of Newton's platform, apart of Newton's ToU you agree that you are fully responsible of where the transaction is going and that Newton is not liable for transactions with third parties.
     
    Unfortunately, as funds were sent from your Newton account willingly, by you, to an external third-party wallet, Newton can not be held liable for assets lost to this scam, and as crypto transactions are not reversible we will be unable to retrieve your funds. 
     
    When interacting with strangers or individuals claiming to be cryptocurrency experts, or with individuals or companies promising unusually high rates of return, always exercise caution before transferring any funds. Furthermore, if an individual has reached out to you claiming to represent a company, entity, law enforcement, or any government official you should proceed with care and inform them you will contact the company, entity, or the authorities directly to verify their legitimacy. 
     
    Below are a few examples of red flags to be aware of that may help you identify a scam:
    - Unrealistic Promises
    - Any entity that asks for your private keys, passwords, or any personal information
    - Any third-party investment broker or brokerages
    - Any entity that promises to give great returns if you send funds to them
    - Any entity that wants access or control of your funds
    - Any entity forcing you or pressuring you to pay back any debts with crypto
    - Any entity attempting to blackmail or extort you

    Don't hesitate to let us know if you have any further inquiries, and we will be happy to provide as much information as we are able to.  

    Customer Answer

    Date: 05/01/2024

    I am rejecting this response


  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3rd 2023 I sold my entire ******* investment on my Newton crypto account through the app which is connected to my personal bank account. I then sent the money directly to my bank account through the app and received an email stating it was successful. It has been 4 days and the money is not in either of my accounts (newton or bank). I have created 3 support tickets through the newton app and no one has contacted me. I have screen shots and emails to prove all of this.

  • Initial Complaint

    Date:20/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Newton accepted my e-transfer but did not put the funds in my account. I have tried to contact them with no success. **** **** *********** ****** ** ****** Any and all help is greatly appreciated.

Newton Crypto Ltd is NOT a BBB Accredited Business.

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