Reviews

Review Details

• Review fromPatti G

  Date: 10/12/2023

  2 stars
  This company is surprisingly unprofessional. First, they don't report to the credit reporting agencies, and they don't tell you this before you take out the loan. I complained and was told "take it or leave it". So if you're looking to build up your credit score by paying off a loan (as I was), avoid this company.Second problem is that they sign a loan agreement with you specifying the date the loan will come out of your bank account. Then they take the money out when they feel like it. I had an overdraft on my bank account because they withdrew their payment 2 days early. Then the next month it was 2 days late. Lather rinse repeat. It took several months before they started taking the money out on the same day each month. Their interest and fees border on usury. When a payment is withdrawn, the fees they add are more than the actual payment on the loan. So for example if you're paying $50 a month, $30 of it is interest and fees and $20 goes toward the balance. I'm sure the amounts differ based on the amount of the loan and the number of payments, however this doesn't change the fact that Fig charges astronomical fees.Finally if you pay the loan off early and in full as I did, you get a screen with a button to pay the loan off. When you click the button, it processes the payment immediately - without giving you a choice of payment method, and without telling you where they took the money from. My payment was over $1000. I had to log into several accounts to find out where they took the payment from. They took it from the bank account where they had been withdrawing the loan payments, when the money was in a different account at a different bank. I had to scramble to transfer the funds before the payment bounced.

  Fig Financial Inc.

  Date: 12/12/2023

  Thank you for taking the time to share your experience and provide this feedback. We understand that you have faced some challenges and want to make sure we can address your concerns and make improvements in the future. 
  

  Withdrawal Timelines: 
  We've worked diligently to improve our withdrawal timelines, reducing processing times from up to 3 business days to 1 business day, based on valuable feedback from customers like you. If your scheduled payment date happens to fall on a weekend or holiday, your payment would be taken out on the next business day.
  

  Fees and Interest: 
  While we don't charge any fees aside from NSF fees for unsuccessful payments, we do charge interest. We strive to ensure transparency during the pre-qualification stage, making applicants aware of the interest associated with their specific offer.
  

  Credit Reporting: 
  We understand the importance of reporting to credit bureaus and are actively working on implementing this. Once reporting begins, it will be retroactive for all existing and past customers.
  

  Paying off your loan: 
  We understand the importance of clarity when it comes to submitting manual payments through your Fig account and apologize if the payment source for your loan payoff wasn't as clear as it could be. Rest assured, we display the source account information on the payment confirmation screen. Ill make sure this feedback is shared with our team so that we can continue to make improvements.
  

  Thank you again for contributing to our ongoing efforts to refine and improve our services. We appreciate your feedback and look forward to serving you better in the future.