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Business Profile

Computer Programming

Salesforce Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/01/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2025, I had off-boarded an employee from my company 7 days after the annual salesforce fee was processed to utilize their software platform. In reaching out for a reimbursement, I was advised that I would be reimbursed a total of $1,078.04USD. I have a multitude of emails from multiple salesforce employees, assuring me the transaction would be processed by (again multiple) specific date(s). Each time, my banking institution has confirmed that no such attempted transactions were evident to my account. It has now been 6 months, with still no resolution. I was advised, yet again, by salesforce that another transaction was confirmed for deposit today (January 15th 2026), and upon checking with my banking institution, still no such transaction has been received. I have escalated this issue within salesforce, I have communicated with Account Reps, Accounts Payable, as well as sent formal complaints through their internal system. They keep assuring me they are working on it* REMOVED

  • Initial Complaint

    Date:22/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?My name is REMOVED, founder of a small, family-run business. I am seeking your assistance to resolve a Salesforce implementation issue that has caused significant financial and operational harm for over two years.
    Summary of the Issue
    In 2022, we were referred by Salesforce to REMOVED, a Certified Partner, for implementation services.
    The project was supposed to be completed by March 30, 2023, but remains unfinished.
    REMOVEDaccessed our systems for a month before quoting $43,500—then increased the cost to over $60,000 after work began, leaving us no choice but to agree or they would stop work.
    Despite paying Salesforce licensing fees and partial implementation fees to REMOVED, we have never been able to use the Salesforce platform.
    Salesforce later told us REMOVEDagreed to waive the remaining balance (less than $30,000), but REMOVEDhas since reversed this and is now threatening legal action—even though the system was never completed or functional.


    REMOVED We experienced sharp price increases, no results* REMOVED

    Ensure the remaining balance is formally waived, as previously stated. REMOVED

Salesforce Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.