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Business Profile

Computer Hardware

Alocet Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alocet Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alocet Incorporated has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:28/10/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered their services specifically because they are said to sync well with ********** and needed a CRM. We first ordered a demo sometime in July. As the 30 day demo was ending we decided to purchase the whole year. Shortly after our grace period to request a refund, we started having problems with the software which we reported promptly. Our primary problem is that the "seamless" integration with our accounting software started changing past transactions. Some of our paid invoices were being marked unpaid or overpaid. ** ***** ***** ** **** **** *** ********* ** there is no report about what changes were made. The sync is supposed to only make their system match our system *** **** ************* ********* ** ********. We decided to discontinue syncing which also made the main selling point of the software unaccessable. We did quite a bit of work to both correct the mistakes as well as fully document all of the issues to report back to tech support. We were told that the only way they may continue to try to help us is to turn on the sync engine (which was the cause of our problems). I argued that the cause should be investigated, but the effects create a real liability for our business and merit a refund. We are told that without them being able to investigate further, which they won't do without the sync turned on, that they are unwilling to help further. We are now at the impasse where they won't help unless we sync, and we can't sync without a transaction of changes made to be able to make corrections. We have requested these more detailed sync audits since August; we were ignored and denied.

    Alocet Incorporated is NOT a BBB Accredited Business.

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