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Business Profile

Collections Agencies

Suite Excel Collections Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ******* ********* ************** ******** ******* **********

    Dear BBB

    I am writing to express my concern following a very disappointing experience with a collections company. When I called recently, I encountered several employees who were unkind and unhelpful. One individual, who did not identify himself by name, stated he was from the collections department and needed my money.

    As someone living with a disability, I explained that I am currently unable to pay the amount in full. Instead of offering any assistance or alternative payment options, this representative immediately ********** to take funds from me without further discussion. *** ******** *** *** **** *********** *** **** ****** *************** 
    I am extremely disheartened by this interaction and hope your company takes matters like this seriously. I would appreciate it if this situation could be reviewed, and I’d welcome the opportunity to discuss a reasonable and respectful resolution moving forward.

    Sincerely,
    ***** *****

  • Initial Complaint

    Date:24/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with **** **** *** *** ********. I do not have a contract with Suite Excel Collections Canada Inc. Suite Excel was provided with a document from **** claiming that I vacated the unit on May 31, 2024, and that at that time a final move-out inspection was conducted in which they identified damages **** ***** **** ** ********** *************  This is an untrue claim. I was still in the unit on May 31st due to unforeseen circumstances, and the final move-out inspection was conducted and signed on June 1, 2024 **** **** ** ** ******** ********** ********  In that final move-out inspection, the inspector noted the floors for each inspection area as "Good". More details can be provided, but I believe these factors alone are sufficient to determine that this collections claim has no grounds. I demand that this collections account be removed from my credit report.

Suite Excel Collections Canada Inc is NOT a BBB Accredited Business.

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