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Business Profile

Collections Agencies

Suite Excel Collections Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, myself and my fiancé went to court through the ***** with ******* over a dispute regarding breaking the rental contract. We lost and as such the ***** filed an order of $2523.37. I received a phone call from Suite Excel Collections Canada Inc on I believe May 21, I am unsure as I was on a break at work when I received the phone call and failed to make note of the date. During this phone call I was verbally harassed and told I was using quote “lip service” to appease the collection agent as I was trying to ask for information on how to pay the claim. The agent was verbally harassing me over the phone with such statements as “lip service” and implying that I had no intentions of paying the amount due while I was verbally trying to obtain information on how to do so. The collections agent was going to withhold the information until I could tell him a solid payment plan of when I was going to pay them and how much I would be paying each payment. He begrudgingly emailed the information over to me after I refused to give him solid details as to how much I could pay every time, as I am working a part time position and could receive more or less hours depending on demand at my workplace. Upon reviewing the information he sent over to me there are discrepancies, as I am the sole person listed, but in the ***** court papers my fiancé is also listed as a respondent, as well as there is no date as to when payments should commence or finish in the ***** order. As well as reviewing the balance that Suite Excel Collections Canada Inc are asking us for there is a discrepancy between the amount in the ***** order, as the ***** has listed $2523.37 and Suite Excel Collections Canada Inc has listed a balance of $2523.27. I recognize this could be an error on Suite Excel Collections Inc’s behalf, but I do not want any more collections activity to occur after paying the amount that they are asking for to them if it is not the correct and full amount.

  • Initial Complaint

    Date:12/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Am Not Liable For A Debt With ******** ********* **********. I Do Not Have A Contract With Suite Excel Collections. They Failed To Provide Any Details Of Said Debt Beyond a vague receipt that only said "DAMAGES" with no explanation nor evidence of damages nor evidence i caused damages. Nor evidence i was liable for any damages. They falsified information that negatively effected my credit causing me to have more difficulty finding housing. They falsified last payment date and deliquency date. As well as falsely charging interest for a debt i owe nothing on appearing as a black mark on my credit for any potential lenders or landlords to see.

  • Initial Complaint

    Date:15/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this notice and many phone calls. I have no idea what this is regarding. I'm told that it is for a rental contract which I never endorsed.

  • Initial Complaint

    Date:03/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I said previously that I am not liable for any debt with first service residential. I ask them to send me prove of lease agreement that I signed with them but was unable to do so instead I was sent a spreadsheet with number that is not professional with my name on there. This could be any tenant since first service residential managements a lot of building in Calgary. I also do not have any contract with ***** *****. I need them to remove my name from the credit bureau’s immediately. * **** ******** *** ******** **** ** ** ** ***** ***** *** *** ** ******.

  • Initial Complaint

    Date:14/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an outstanding balance towards suite excel coll that I’ve been looking to pay as I am buying a home. I have called numerous times and well as emailed many times over the past three days I haven’t get a call back nor email. My husband has also tried calling plenty of times and have never gotten called back. I need to resolve this issue as soon as possible.

    Business Response

    Date: 14/02/2024

    We are in contact with the customer  and we have resolved the matter as of today 02/14/2024 12 noon.

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have this collection agency ********* me and even mailing letters to my work even though they have my home address. They are trying to collect $235.26 that they state I owe ****** living. This is untrue and a false claim as I lived in a ****** townhouse for over 10 years upon moving out 2 years ago I never received any bill from ****** stating I owe them money even though ****** had my new address. Also I am not sure if ****** told the collection agency that they actually owe me money from my interest on my last months rent. I am not able to pay ****** as I never received any type of bill from them so therefore I have no idea why a collection agency is ********* me.

    Business Response

    Date: 30/01/2024

    WOULD IT NOT BE SMARTER TO CONTACT OUR OFFICE  AND WE CAN EXPLAIN WHY  DEBT IS OWED ?

    PLEASE HAVE THE CUSTOMER CONTACT MY OFFICE  AND WILL PROVIDE ALL THE INFORMATION .

    SUCH A WASTE OF EVRYONE'S TIME 

     

    Customer Answer

    Date: 30/01/2024



    Complaint: ********



    I am rejecting this response because I DO NOT OWE ******** any money as a matter of fact I never received any outstanding bills from them. They actually owe me money for interest on last month’s rent for over 2 years. As a collection agency you should have done your due diligence in finding out the facts. We will not be contacting your office as ******** has always had my forwarding address and email and they could have contacted me themselves. I cannot pay for something that I never received a bill from ******** and if I do owe them something they are more then welcome to deduct it from the moneys they owe me.



    Sincerely,



    ******** *****

    Business Response

    Date: 31/01/2024

    This site is not the forum to discuss this matter .

    This is my final response .

    kindly contact our office  and we will be happy to discuss the matter .

    Business Response

    Date: 08/02/2024

    Please see my response   from  01/31/2024 .

    This is not the forum to resolve this matter 

    Please have the consumer contact our office .

     

    Customer Answer

    Date: 09/02/2024



    Complaint: ********



    I am rejecting this response because:

    I will not contact a collection agency that is ********* an individual for money that is not owed to ********. Collection Agency should do their due diligence when taking such cases. 

    Sincerely,



    ******** *****

Suite Excel Collections Canada is NOT a BBB Accredited Business.

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