Business ProfileforHolt, Renfrew & Co, Limited

I bought a pair of ***** **** shoes for $565 at Holt Renfrew online for my sister for her birthday and when the shoes were delivered they were clearly previously worn and in terrible condition. In addition the box it came in was ripped and not packaged properly. I contacted Holt to get a replacement pair and was advised that the shoe I bought was no longer in stock. I asked to have it replaced with a same style but different colour that was available but they refused because the replacement pair was for a higher amount. Holt misrepresented the condition of the shoes online as it was never mentioned that these were previously worn. I was offered an additional discount if I decided to keep the shoes which I told them I would not be keeping a pair of user shoes that were a gift for my sister. The correct resolution to make it right would be to proceed with a replacement for the same pair of shoes in a different colour since the colour I bought is no longer available. They have been unwilling to cooperate or even offer a gift card for the difference I would have to pay to get the similar pair at the increase price.