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Business Profile

Candles

Charmed Aroma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

Complaints

This profile includes complaints for Charmed Aroma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charmed Aroma has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charmed Aroma has stopped responding to my queries. They shipped the package with the third class shipper ********/*********.
      ******** has dropped the ball on the delivery.
      I have been asking for a refund since Saturday.
      Below is the email I sent a few hrs ago:-
      RE: Order #******* Tracking:******************

      I spoke to ******** again a little while ago and still same monotone response: package is out for delivery.
      More *****
      This company has zero clue what their Shipping warehouse/customer service representatives/drivers are upto.
      The delivery notice has still not been updated....if package is out for delivery today like it was on Friday and Sunday and Monday then why is there zero information on the website. The phone line states repeatedly to track online. How am I supposed to do that when *************** has not updated anything and has no clue what the *** is going on?????
      Please I have asked repeatedly for a refund.
      I need my money back.
      You can deal with the shipper.
      It's not like you are doing anything else anyway.
      You have taken zero responsibility for the shipping or the non delivery.
      You are worse than *******. You are so frightened of customers that you have disabled your phone lines ??
      !!!!KINDLY REFUND MY MONEY!!!!!

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 10 ***** ****** jars from this company empty no candles. Out of all 10 there was only two different kind of ***** ****** jars and 5 out of 10 were broken. I ask if I could ship my items back for a refund. Now that I have done that they have the two boxes I sent. They are refusing to give a full refund saying they only received one box. Which I have tracking picture and video proof they have both boxes. I have emailed them for three days about this problem. I have even had to open another ticket from their lack of response. I also have three videos showing there was two boxes what all was inside and how many items were damaged before I shipped the package. The company has gotten all these pictures and videos yet still is refusing to give me my full refund claiming they didn’t receive all ten items when my proof clearly shows they got all items November 30. I also had to pay out of pocket for shipping.

    • Initial Complaint

      Date:15/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several candles costing me $235. The postal service delivered my package to the incorrect address. I have reached out to charmed aroma several times with zero response. I’m looking for a refund of my money or replacement of product.

    • Initial Complaint

      Date:03/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ****** candle from Charmed Aroma, ******* ****** * **** *** ********* ** ******* ****** with the statement on the listing that the jewelry within was .925 Sterling, *** ** ***** *** ** highly allergic to anything other than sterling or gold. When received, the box that shows .925 was covered with a new slipcase (which got torn to open the box by ** ****** that removed the .925 statement! ** ***** ** *** *********** *** burned down the candle **** to get to the jewelry, and it is NOT stamped! ** **** *** cannot risk putting this on *** ****** ** ** ** *** ** *** ***** ** ******* *** **** *** ********. I contacted Charmed, and they say they will get back to me about the jewelry quality. *** **** ******* *** ****** **** ******* ** a piece that is not hallmarked .925, as the other pieces in the collection are* * ****** ********* ** ****** ****** ********* * I wish to exchange it for any of the other owl pieces that are hallmarked. * ** *** ****** ** ***** *** * ******* **** * ** ***** *** ******* ****** The slipcase over the outside with no .925 statement, and now their website also does not mention .925 for this candle any longer! *** *** **** *** *******

    • Initial Complaint

      Date:23/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ***** ******* ***** My order never arrived and they refused to give me a refund. So I filEd a dispute with my bank. About 2 weeks after I filed the dispute with my bank, I get an email from their customer service team (Pauline), ******* me to drop the dispute. I declined ******* **** ****** **** ******** ** ** *** ***** ***** *** * **** ***** **** ** **** *********** ***** ******* *** ***** ******** ********* After that my bank notified me that my claim was denied, so I took it upon myself to prove my case. I researched, and submitted so much evidence *** *** * **** ********* ********* **** * **** ** ******* ******* ** ***** ****. ***** *** ******** ******* ***** **** ***** **** ******* ***** ** *** ** *** **** ********* ********* *** **** **** ******* ***** ***** **** ***** **** **** ******* ******* ******* ***** **** ***** *** **** *** **** *** **** **** * **** **** ***** ****** **** ****** *** **** ******* * *****

    • Initial Complaint

      Date:14/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought **** ** ********* * half moon bath bomb *** ********* that had half moon necklaces in it but ………she finally got to use it & NO NECKLACE in it at all.**** ***** *** **** **** **** ** *** ********* ** ******** ***** * *** ** *** **** * ******* *** * ****** *** *** *** ******* ** **** ** *** ***** ***** ** **** ** ** *** *** *****I do not have receipt but have package ************** *** **** * ****** ***** *

    • Initial Complaint

      Date:23/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a candle ** * ********* ****. The jewelry included was broken upon opening. Immediately contacted Charmed Aroma. Even though tag was on , they insisted on proof of purchase. Obtained proof of purchase. Charmed Aroma then stated they would send replacement. Was then advised that they were out of stock and would send out in a couple of days. A week later, I contacted and was told a couple more days. I waited another week , then was told they had no idea when they would obtain a replacement and were closing the case. I asked for a refund since they do not yave a replacement to send and was told they do not give refunds.

      Their policy states: Charmed Aroma maintains a high standard of quality control over its jewelry and commits to replacing manufacturing faults free of charge up to 60 days from the original date of delivery.

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charmed Aroma needs to send a replacement for the CHERRY **** CANDLE order ********(December 30,2022). I already agreed to accept this 1 CHERRY **** CANDLE to replace 2 candles missing from order ********(December 23,2022). I first informed customer service on January 4th that I hadn't received it!! They keep ******** ** asking me to wait longer!!!! ****** ** ********** CA needs to make this right!!
      I've recently received the wrong ring in 2 Charmed Aroma candles, and a gold necklace instead of silver in another candle, but I am just asking the BBB to step in for a replacement CHERRY **** CANDLE!!!!!
      Thank you!

    • Initial Complaint

      Date:10/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 water globe candles from charmed aroma in Sept of 2022, ** ********* *****. When opened ********* **** one was very foggy. I messaged charmed aroma and they told me that as it was past 30 days too bad I had to deal with it. No return, replacement or refund. I paid $100 for one candle and the other was 50% off on special. So technically I paid $75 a candle/snow globe

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased online order on november 19 2022 through charmed aroma website and never received the order in December 1st . So I got worried and emailed charmed  customer service and called their number to ask why . They never returned my call and they didn’t email back for two weeks-three weeks after I sent in a email they finally emailed back to state that -shipping label was created and they must have lost my item in transit- I called Canada post ax the tracking number was with Canada post- only to find out from Canada post that charmed aroma never even sent a package to ship after creating a Label.
      I called charmed aroma back - again no answer no call back - they emailed back after five days of me consistently emailing to follow up/ saying they will investigate and Greg will not give ne a refund.
      I emailed to ask for a refund five times- they refused - * ********* * ** *** **** ***** ***** ******** ** ** *** ******** ** ** ** ********* ***** ** ** ******** * **** ****** ******* **** **** **** ** * then they emails me back on Dec 28th saying we just delivered it - by then I already **** ** **** ****** emails asking for a refund. I ********* ***** **** *** ** **** ** *** **** * **** *** ** **** ** **** ***** ***** - they got the email and is denying my refund and saying that they dropped it of after month and a half of numerous email.
      *** **** ********** ***** ** ******* **** ****** **** **** **** *** ***** ** ****** ** **** ****** ** ** ****** **** ***** **** ******* **** ******* * ******** **** ******* *** **** * **** they couldn’t send the entire order because they sold out on some of them item and refused to refund me for the item and wants me to buy something else using their credit .
      **** *** **** ** *********** * ***** **** ****** *** ****** ** ****** **** ** *** ****** * **** ********* ** ********* ** ** ******* By the way I order 214 dollars worth of gift for them this order- ** *** *** ******* **** * **** *** ****** *** ** *** ***** *** ********** Can you help with this ?
      Thanks you

    Charmed Aroma is NOT a BBB Accredited Business.

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