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Business Profile

Blinds

Blinds To Go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:21/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $6,000 deposit for the order number ****** when BTG consultant **** ****** was at my house on 8/25 2023 and afterwards I received the attached ******** & ******** from Blinds To Go (BTG) later that day. After BTG technician did the measurement at my house, there was change to the blinds selection and the revised quotes wasn't sent to me until after my call with **** on 9/5. ****** ***** ** *** ******** ****** *** **** *** **** ******** The main dispute is I have not confirmed the order on 8/31 as claimed by the company. Points for supporting my case 1. I was waiting for quotes from ***** ******* so I wouldn't have confirmed the order until a comparison can be done. 2. I did not receive the revised BTG quotes until after the 9/5 call with **** (though she said she did send before 9/5). 3. I have not signed any of the BTG documents ** ******** ** **** ********** there was no document similar to ******** with the revised amounts in the 9/5 email sent to me. 4. **** told me price matching is valid for 3 months when she was at my house but after a few correspondences on the quotes between BTG and *****, she informed us in her 9/16 email it should be done before order is confirmed (again which I never did). 5. After failing to resolve my case with ****, I forwarded my 9/16 email to **** to BTG and called BTG in the morning of 9/18. BTG person said she will inform ***** (****** manager) to call me within 24-48 hours. However, neither **** nor ***** called me and so I called BTG again in the morning of 9/20. I reiterated that I have never confirmed my order and I want to ask for a refund. Again, I was told ***** will call me but she still hasn't yet. 6. After I ordered a TV from ****** online last week, my account was inactivated until ****** could confirm I placed the order and required my credit card supporting document. In contrast, BTG insisted I confirmed my order before revised quotes were sent and there is no signed order authorization from me.

    Business Response

    Date: 03/10/2023

    Hi there,

    He was asking for the price matching with the no name company and we asked for the more detail to do the price match for him. Customer did not give us any detail quotation from the competitor for the $4,000 difference. We already gave him $6,000 deposit back. 

    Kind Regards,

    ****

    Customer Answer

    Date: 04/10/2023

    Please note that with your assistance, I finally managed to receive a full refund of my deposit from Blinds To Go on Sep 29, 2023.

Blinds To Go is NOT a BBB Accredited Business.

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