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Business Profile

Blinds

Blinds To Go

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The appointment was made to install rods and blinds. Work was delayed a considerable amount but was finished. However, several issues were created. 1, The rods were installed too high up to the ceiling and the blinds were too low to the ground. 2, One of the rods was installed upside-down. 3, a large hole was created when installing one of the rods.
    We took the issues up with Blinds to Go, and they claimed they would set up an appointment later to address the problems. It has been more than a month since then and they have not contacted us.

    Business Response

    Date: 16/06/2023

    Without prejudice,

    We had a carpenter go to the customers home to fix the damage made during our installation and make any modifications to her product to satisfy her expectations.

    However, after the contractor arrived and asked “ where is the damage” the customer yelled and made him leave without doing any work at all?

    we made several attempts to contact the customer to resolve this but were not successful and on two occasions hung up on when trying to find a solution with customer.

    We have contacted the customer to arrange for removal of our product and repair any damages due to removal of product.  
    We have contacted our finance department to process a full refund after completion of the removal.

    Customer is receptive to this option and we are taking immediate steps to arrange for the repairs and removal.

    We will issue a full refund when completed.

    Thank you.

     

     

    Customer Answer

    Date: 19/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ***

Blinds To Go is NOT a BBB Accredited Business.

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