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Business Profile

Billing Services

Pay Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are 3 outstanding payments they owe me. They keep telling me to check email but I have yet to receive any for months.

    Business Response

    Date: 22/11/2024

    Hello *******,

    Thank you for reaching out, and we sincerely apologize for the inconvenience you have experienced.

    We have conducted a thorough review of your account and previous communications with our support team. Based on our findings, it appears there may be an issue with the email address provided, which has prevented the successful processing of your withdrawal. Potential causes for this issue include a full inbox, email domain rejections, or the possibility that the same email address is registered to multiple bank accounts.

    Please be assured that in cases where a withdrawal is unsuccessful, the funds are automatically returned to your merchant profile. To resolve this, we recommend selecting an alternative email address for your withdrawal request. Additionally, you may wish to contact your bank to confirm that there are no issues on their end.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us directly at *******@************.com. We are here to help and appreciate your continued patience.

  • Initial Complaint

    Date:30/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayDirect is used by ****** to deposit funds using interact transfer.
    On May 21 2023 I sent funds using Interac to Paydirect to be transferred to ******.
    Next day I received email from Paydirect that transaction was not successful and I would receive refund of my funds.
    Copy of email from Paydirect:*************************

    PayDirect
    You
    Subject: Your Interac transaction was unsuccessful

    Hi ********,

    Unfortunately, something went wrong and your INTERAC® transaction using PayDirect was not successful. If funds have been debited from your account, then you will receive a refund with Interac e-Transfer® from our banking partner, Remit Payment, within the next two business days.

    If you have Autodeposit enabled, your refund will be deposited automatically into your bank account.
    If you do not have Autodeposit enabled, you will receive an email prompting you to accept the refund. You will also receive a separate email with the answer to the security question.
    For a transaction to be successful, it must be sent within 2 hours and contain the exact information from the merchant's deposit screen (amount and unique code).

    If you have any questions, reply to this email to chat with a member of our team.

    Please do not contact INTERAC directly. They cannot support you with this transaction.

    We are here to help.

    Sincerely,

    The PayDirect Team

    [email protected]

    Interac and Interac e-Transfer are registered trade-marks of Interac Corp. Used under licence.

    Tell us how we did!****************end of email copy


    I never received any refund despite contacting Pay direct several times.
    I wonder how many people lost their money by using PayDirect.

    Business Response

    Date: 06/06/2023

    Hello ********

    We have confirmed with the merchant referenced, ******, the transaction was in fact successful and the funds have since been credited to your ****** account. It appears there was an error in the notification, and the wrong one sent, which has since been resolved. As per the email sent to you on June 1 @9:37am, the merchant has confirmed they have credited the funds to your ****** account. You can either request a payout or use the funds as you normally would on that account. 
    We apologize for the confusion and appreciate your patience.

    PayDirect Support

    Customer Answer

    Date: 06/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ********

Pay Direct is NOT a BBB Accredited Business.

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