Business ProfileforPresident's Choice Financial Mastercard

I recently obtained a supplemental PC World Elite card for my daughter.Both my card and hers were blocked within her first day of travel abroad.They did not alert us.We both called and verified our identity and purchases.They said they could not remove the block until Head Office reviews it in 2-3 business days. They would not explain why it required further review.This means my daughter would not have a way to pay for food and expenses for the entirety of her trip.I said it was urgent it be resolved asap.They said they would mark it urgent and someone would call me that evening.Nobody called.I called back the following day.Was told the same thing - that she would escalate it and someone would call me back asap.I asked her to define asap because I had already been told that the day before. She replied “very soon; within a few hours up to 24 hours”.They were already 20 hours late with my call and now it could take another 24 hours?Supervisor acknowledged they knew my daughter was in a foreign country and that blocking her card could put her wellbeing and safety at risk.Yet no change to plan - - card remained blocked and who knows when I will get a call to resolve. I find it curious that they keep telling me our cards were blocked when my app says “your new card is on its way”…. My guess - they cancelled our cards instead of blocking them. They know this and yet are leading me to believe the cards are just blocked and that I will receive a call to resolve and help my daughter. They know this not be true but are just “managing” me with **** to help cover the delays until I receive a call several days from now or new cards in the mail or something. ****** ************* **** ** ************* ********* **** **** **** **** **** *** ************ ** *** **** ** ****** *** ********* ** * ******* **** ** * ******* ******** ********** *** ************