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Business Profile

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Interac

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to deposit an e-transfer(from my *** bank account $5000.00) into my *** chequing account on Wednesday, July 23 at 11:30 AM. The e-transfer was not deposited into my *** Bank Account. I contacted *** right away and after speaking to representatives, these are the responses I have received to date:

    July 23 - 11:30 am - The matter will be resolved and money deposited into my account within 48 hours.

    July 25 - 11:30 am - The matter will be resolved within 2 business days - Wednesday does not count - business day is from 6am to 6pm so money will be deposited by 6 pm Friday.

    July 26 - 11:30 am - The matter will be resolved by Monday and money will be deposited by then, as this is the weekend.

    July 28 - 11:30 am - Many individuals are affected, there is no ETA for the money to be deposited into my account.

    July 29 - 12:00 pm - The matter is still being investigated by the *** Investigation Team. There is no ETA to release the funds. An internal *** Complaint File was initiated by *** #********. I was then instructed to visit a branch. I requested a guideline or instructions I should be following but there is no known guideline available.

    July 30 - 12:30 pm - Visited *** Branch at ******** *********** - the customer service representative shrugged her shoulders and said there is no ETA for the money to be released.

    Are you able to help get me my money?? Is there a known issue with Interac?? Is there a guideline that a consumer should be following in the event their funds are not deposited within the time frame as outlined by the Interac system?? Is there any way to get my funds deposited into my account??

  • Initial Complaint

    Date:31/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my email ********@******* set up to use for etransfers to go to my bank account.
    I noticed someone had hacked into my email moved my messages but used my email as their own for e-transfers..
    Below is what I just saw I have no idea who ******* ******* is.... But that's my email. didnt realize this had happened. I went to transfer money from my credit card to my bank account. I transferred 50.00.. My bank will not take responsibility for it and Interac keeps telling me to contact my bank. ** *** ***** ** ******** ** ***** **** *** ***** How is E transfer safe to use **** ****** ** ******** ** *********** *******  
    Hi ******* *******,

    Your Autodeposit registration for ********@******* at ** Financial is no longer active.

    You can still receive transfers sent to ********@******* and deposit them manually.

    To re-register for Autodeposit, please visit your financial institution's online banking website.

    Please do not reply to this email.

Interac is NOT a BBB Accredited Business.

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