Business ProfileforPorter Airlines Inc

Never again. Luggage was lost. Filled out the delayed bag report with an agent. 24 hrs later they found my bag at the same airport I landed at. I am now 5 hours and a Ferry boat away and was told my bag would be sent to me. Website says my bag has been found and will be sent on 25 March. 4 days after finding my bag, still no bag has been sent and after calling twice a day for 4 days looking for updates I just get the run around telling me Porter Customer service has no number for baggage and nothing they can do. They escalate to their manager who sends an email but once the file is with baggage there is nothing they can do. My only choice is to wait. I will eat the cost to travel back to Vancouver to pick up my bag if I know 100% it is there. They can't tell me that. Only someone should be contacting me. Nothing so far. ** ****** ***** **** **** *** ***** ** **** **** ******* *** *** **** ***** ** *** *** ****** **** ** *** ***** I have been travelling back and forth from Ontario to BC every year for 30 years. Not the first time my bag never made it. It is the first time I have never had it within a few days and the first time the airline cannot assist with updates on the status of getting it to me. I do not recommend Porter ** *** ***** ****** ** ***** *** **** ***** *** ***** *** **** ** ****** ** the online support and customer service cannot help with baggage. ***** *******