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Ericksons LLP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:13/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. In early July I was in the process of purchasing a home through a private sale. Prior to the closing date of July 20th the seller required a $******* deposit sent to Ericksons LLP. On July 20th the deal went dead due to seller not extending conditions. At which point the deposit was to be returned minus a basic fee of $****** plus HST ($******) for a total of $*******. I have contacted Ericksons requesting this money be returned numerous times only to be told the accountant is away. (She’s been away for 2 months now it seems). In early August I was told I only gave them a $*** deposit and I would be getting $****** returned to me by check (they don’t even have my address). On Tuesday August 29th I set the record straight regarding the proper amount ($*******) and was told that the full amount would be deposited on Thursday August 31st and I then sent along my banking information to them. Just this morning I was told the accountant only works on weekends. Which is not true. There is zero urgency shown from them and this matter is not being taken seriously. I’ve missed out on two other houses due to missing this extra chunk of money for a down payment *** *** ** * ****** ****** **** ****. They have been incredibly short and rude with me and make it seem like I’m inconveniencing them by asking for my money. At this point I have zero reason to believe I’ll be seeing this money anytime soon and I can not continue waiting. Thanks for your time.

    Customer Answer

    Date: 19/09/2023

    The issue has been resolved. 

Ericksons LLP is NOT a BBB Accredited Business.

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