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Business Profile

Couriers

Intelcom Courier Service

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.36

Average of 11 Customer Reviews

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Review Details

  • Nesrine I

    Date: 18/06/2025

    I wish I give no stars at all. I purchased an item from ******* then I returned it through Intelcom. The worker called me to pick up the item, I handed him the item, but he never scanned it. I called Intelcom and I provided the name and the phone number of the worker, but they didn't take any action. I contacted ****** who didn't bother to investigate, then ****** asked me to contact Intelcom. Intelcom didn't do anything to me. ** *** ***** ********** ******** Do NOT hand them your item unless they SCAN it in  front your eyes and find a way to get a proof from them before you hand them your item. ******** ******* **** ** ******* *** **** 

  • Terri E

    Date: 06/10/2024

    Had a parcel I was waiting for for and they claimed they a delivery attempt was made and none was available, meanwhile I was home every day and nobody showed up once, Called the company and was dismissed. Called the people I ordered it from they were on the line to get this resolved and still she felt I was being dismissed.

  • Emily B

    Date: 02/10/2024

    Had a notification stating my package was going to be delivered in the next three hours. Nothing. Then I track it, it says it was attempted to deliver somewhere in a completely different city, and they returned it to the facility. Then it was expected the next day, no biggie. Never showed up. Doesn't return calls or emails. * **** **** **** ** *** ****** ***** ****** ****** ***** ******* **** **** *** *** * ******* *********** ********* **** **** *** ******** ****** **** ******** ***** ***** *** ****** *** ******** ****** ***** ******* *********** ***** *** **** ***** ******* ***** **** ****** ********* ****** **** *** ********** ** ** ***** * *** *** ********* *** ***** ** ********** ** ****** ********* ****** *** ** **** ** *** ***** **** *** **** **** *** **** ** ** ***** I'd be fine if they just left it at a post office and sent me an email so I could pick it up there. I waited two weeks for a package that was supposed to arrive three days after I ordered it. ****** *** ***** *** *********** **** ** * ****** ** ********* *****. Still have yet to even be acknowledged ** ********** ****** *** ** **** * *** ********

  • Jon K

    Date: 08/01/2024

    Had a parcel I was waiting for for 1 week, everyday they would say delivery attempted and none was available, meanwhile I was home every day and nobody showed up once, I went to the store only to find ignorant girl working the counter who refused to help me. ***** ******* ******* ****

  • Joshua B

    Date: 20/12/2023

    ***** ******** ******* ***** Will deliver some parcels just fine by the expected date, and other parcels with the exact same address never show up. Tracking will say wrong address, and then "in transit" or attempted delivery again multiple times with no one ever coming to the house. Can't get any proper answers, the delivery guys and the head office contradict each other.

  • Phillip G

    Date: 30/11/2023

    Awful, worst courier company ever! Takes 3-4 hours to speak to a live agent.

  • Richard M

    Date: 24/04/2023

    I have had an item that Intelcom attempted to deliver a package to me every day since last Friday. It is now Monday. This is a seniors building with a contact board on the wall at the entrance and Intelcom is the only service that cannot call anybody from that board. They also cannot call the phone number of anyone to tell them they are in the front entrance with a package for them. They don't have a local phone number to call for problems like this so what do I do now? They will be coming here (or claiming to do so) every day now for who knows how long. ***** **** *** **** ** *** ***** *** *** *** ********. * **** ** ****** ********* ** *** *** ******** *** *** ********** ** ** **** *** *** *** ******** ****** ****** ** *** ****** ** * ** * ** *** *** ****** ** *** ** * ** **********

  • Brian W

    Date: 13/03/2023

    ******** ******* **** **** ***** ** ****. I’ve ordered stuff twice in the last three months and the first time they completely lost the package and this time was advised that it was on the truck ready for delivery in three hours. That was three days ago. Now it’s back in the warehouse being prepared for delivery again. There is now no longer a local (Thunder Bay) phone number to call. ** ***** *** **** *** ********** *** ****** **** **** * **** ******* ** *** *** *** *** ***** ******** ***** *

  • chris m

    Date: 21/12/2022

    Why does ****** use this company. The item has been in Thunder Bay since the 18th of November, no delivery, phoned the company three times with the same ** response. When you do phone this company, be willing to be on hold for at least 3/4 hr. They have never tried to deliver my package, just states that it in their warehouse. ***** **** ** ******* **** ******* ***** **** ****** ***** ******

  • doug j

    Date: 16/11/2022

    Always on time with notifications to keep me updated......Perfect as I have packages delivered regularly !

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