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Business Profile

Colleges and Universities

Lakehead University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:28/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 8, 2022 – Paid ***$ deposit to Lakehead to reserve space / to be applied towards tuition for the next class I register to.

    August 9, 2022 – Tried to register for a course for Fall 2022 and Winter 2022 semesters but everything was full – Tried to write the Program Head to ask for an exemption since I don’t have many courses left that I can take given I’m at the end of my degree and have medical restrictions.

    August 15, 2022 – Wrote to the Dean to see if she could help me get into a class. She confirmed the classes are small (20 people), and there was no space for me.

    August 15, 2022 – Wrote to Accounts Receivable to ask for a refund. They said it’s not refundable, despite my deposit not having been used towards what it was promised for.

    August 30, 2022 – Accounts escalated my request to Admissions.

    February 1, 2023 – Tried to get into the Summer 2023 semester, but the only class I could take was full.

    April 21, 2023 – I followed up on the escalation to Admissions on my refund request, but never received an answer from them, and instead, Accounts just repeated that they don’t refund.

    April 27, 2023 – BBB complaint filed as the deposit was not used as advertised towards saving me a space, or allowing me some way to get access to register to the courses I need (CRIM 2311 or CRIM 3370) so it can be applied towards tuition. It has been 3 semesters, so it’s unreasonable to not grant me a way to register for the courses I need or to not give me my money back by now.

    Business Response

    Date: 25/05/2023

    Deposits are non-refundable unless authorized by Admissions. Our office directed the student to contact that department as well as copied them on our reply. Currently this situation has been resolved and I will reach out to this student separately to confirm.


    Kind Regards,
    Yvonne

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