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Business Profile

Cannabis

Canna Cabana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ******* *** **** ******* *** ******* *** ** *** **** ****** ***** ** *** ***** ******** ** ***** * ** ****** ********** ******* * ******** ***** ****** ***** **** *** ******* *** ******** *** *** ********* ** *** ******* ****** **** ****** *** **** ******* **** *** ********* * **** ** ** ******** **************************************************************************************-


    ***** ****** **** ***** *** ** ******* *** **** **** ****** ****** **** ***** *** *** ****** ** **** **** ***** *** ***** ****** **** * **** ** ** ******* **** ******** ******** **** ***** ******* ******** ******* *** ****** *** ** *********** ***** ********** ******** 
    I am writing to express my dissatisfaction with the benefits associated with my Elite membership. According to your promotional materials, the Elite membership includes the following perks:

    Flash sales
    Exclusive and limited-edition Elite accessories
    50% off delivery fees at delivery-enabled locations
    Over 5000 retail & restaurant partner discounts via ********** **********
    A birthday bag on my special day with accessories and goodies (ON/MB/SK)
    Lower prices on Cabana Cannabis Co. cannabis and accessories every day (ON/MB/SK)
    Exclusive discounts at leading accessory retailers (ON/MB/SK)
    Special access to tours, events, and tickets (ON/MB/SK)

    Despite visiting your store several times to inquire about these benefits, I have not received the promised birthday bag. Furthermore, the employees on duty were unaware of the Elite membership benefits and could not provide any assistance.

    **** ********** *** *** ** ** ******* **** **** ******** **** *** ***** *** ********** I am not willing to pay for a membership that does not deliver on its promises.

    Therefore, I am requesting a full refund of my Elite membership fee.

    ******** **** ****** **********

    Business Response

    Date: 23/10/2024

    Good afternoon.

    I have reached out to Mr. ****** and left him a voicemail message asking him to give us a call so we can ensure he gets his refund as quickly as possible.

    Thank you for bringing this to the attention of the store directly.

    Paige

    Canna Cabana

    ******* ***

    *** **** ******* *** ****

    ******

    ************

    **************************

    Customer Answer

    Date: 24/10/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    John ******

Canna Cabana is NOT a BBB Accredited Business.

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