Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skateboards

Sanction Skate & Snow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skateboards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:28/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to the store for the Black Friday sale on Saturday night, Nov 25th. Before I pay for a pair of binding and a pair of boots, I double checked with the cashier to make sure I could return my purchase properly and they were being exceptionally nice about it saying as long as it was within 14 days it was totally fine. On Monday, Nov 27th, I felt the shoes I bought wasn’t a fit and I find a better deal online for the binding, so I went back to do the returns. However they actually denied the return policy and said no one promised the refund. And unfortunately it showed the same on the bottom of the receipt. *** ***** **** ** **** they promise the refund before I pay, but after I pay, the receipt shows that no refund, only exchange or store credit. * *** ** ***** ***** ***** *** ********* ***** ****** **** *********** ** ***** *** *** ******* ** ***** *** ******** * ***** ******* ******* ******* ** ***** ******* ***** **** *** **** *** ************* ***** ** ** *** ***** ******  ** ******** **** **** ********* ** ** ***** *** ******* ** ** ***. After I pay, they ****** ***** ******** *********** *** denied the refund. I don’t want to get store credit ******* * ***** **** ** ** **** ** **** **** ******* *** ******* ** ****** **** * ******* ****** ********** *** * ****** ***** **** ******** **** ***** I want my refund, *** ******* **** ** *** **** ***** ******** ******* ****** * ******** *** ******* **** ** **** *** **** *** ******* My friend was on the phone with me and she can prove that at the cashier, there was a guy and a lady told me that I can refund within 14 days. However the receipts said 30 days for exchange and store credit only.

    Business Response

    Date: 30/11/2023

    I am the owner, and I cashed out the customer at 12am during our midnight madness sale. **** **** ** ******** ** ***** *** ******** ********* ** ***** ******** ** *** ****** ***** Customer spoke to me directly and I know our return policy *********** * ***** *** Customer was told 14 days for exchange or credit. When the customer returned and we told her that we do not offer full refunds on discounted product she became very upset and was trying to demand a refund. ********* ** ** ** **** *** ********* ** *** *** ******** **** *** ****** ********* We are willing to exchange and or offer credit even help this customer find something that will work for her.

    Our return policy is the same in store and online. "No restocking fee, no hassles. Returns can be made on regular priced items within 14 days of the original purchase and with a valid R/A number. Product purchased online that is on sale or discounted in any way may be returned within 14 days of the original purchase for store credit or exchange ONLY. All additional shipping costs are your responsibility."

     

    Customer Answer

    Date: 30/11/2023



    Complaint: ********



    I am rejecting this response because:

    They didn’t make it clear to me during the time before I pay. *** ** ***** ***** ****** ** ** *** ** ****** *** **** **** * **** ****** *** **** ***** *** when I asked for the return policy, they all said, don’t worry you have 14 days. 

    I’m new to this store and I wouldn’t understand it by default as 14 days exchange only. I’m taking it as 14 days return and refund. 

    ** ** ******** **** **** **** ********* ** ** ***** *** *********** ******* ** **** * ***** ** ******* It would be easier for both of the parties if they made it clear at the beginning instead of ******** ** ** *** **** vague communication. 

    I don’t accept their respond ******* ** ***** ********** ***** *** ******** ******** ******** *** *** **** ******* I don’t want their store credit. 


    Sincerely,

    ******* **

Sanction Skate & Snow is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.