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Business Profile

Nuts

Tavazo Nuts & Fruits

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam,
    I trust this communication finds you well. I am writing to bring to your attention a matter of concern regarding a recent purchase I made from Tavazo. The transaction details are as follows:
    • Date of transaction: December 15, 2023
    • Amount paid: $175
    • Items expected: Pistachios (Saffron Roasted), ***** Wafer with Orange flavor, **** Walnut Cookies, **** Coconut Cookies, ***** *** Flat (Saedinia), ***** ****** Creme Biscuit Orange Flavor, ******* *** (Pieces 42% Pistachio), Double Twisted Dried Apricots (**********), 1 pound of ****** sour fruit candy (advertised for purchases over $150).
    • The nature of the dispute: The nature of the dispute stems from the non-fulfillment of Tavazo's commitment to provide the 1-pound ****** Sour Fruit Candy. Despite multiple reminders during the purchase process, utilization of the "******" code as instructed in their advertisement, and subsequent confirmation emails, the promised item was not included in my order.
    • Whether the business has tried to resolve the problem: Upon raising the issue with Tavazo, their response was unsatisfactory. They cited high shipping costs and suggested delivering the missing item with my next order, essentially requiring me to bear the cost for their oversight. I find this proposed resolution unacceptable, especially considering the uncertainty of my future purchases and the potential lapse in product availability. Tavazo's practice of offering compensation on future shipments, as conveyed by their manager, is not a satisfactory resolution, particularly when the promised item was a crucial part of the current order.
    • Order number and tracking number: order #****** • Advertisement details: The promotion was emailed on December 15, 2023. I have attached a PDF of the advertisement for your reference.
    For your convenience, I have attached a separate PDF outlining my correspondence with Tavazo's manager, providing a comprehensive overview of the issue.
    I appreciate your help,
    Roja

Tavazo Nuts & Fruits is NOT a BBB Accredited Business.

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