Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rees Construction was hired to fix our foundation last year. They completed the work at the end of the season when we were beginning to get snow. They had advices us that they would contact us back to complete the remainder of the work in the following year. I paid the balance in full as up to that point I didn't see a reason not to trust them. They told us that the ground needed to settle before completing the next step. **** still had to have it properly levelled up to the blue skin and grated away from our house to prevent further water damage. We called/emailed the company back the following year to have the work completed. We have still not received any communication back from any representative of ****. We have had to look at hiring someone else to come and complete this work. We have had to do this to protect our foundation from further having issues. We now have a larger dip in front of our foundation that collects water when it rains and we are worried about the spring run off. Additionally, the contractor that we are looking at completing the unfinished work had said that we needed to tar around the blue skin because it wasnt properly sealed, adding further expense on us. Please help!

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Rees construction in 2022 to do weeping tile around approx half my house, install blueskin, parge & cold cellar removal. Job was originally scheduled for August 2022 but due to delays with city permits and gtel to mark the gas line, it had to be reschedule for late October 26 til mid November 2022 (getting into colder temperature) *********************, owner of **** const. Offered lifetime warranty on all his work and confirmed that in an email. The warranty is one of the main reason I chose this company. I paid them a total of 23000$Since the repairs, I've noticed multiple steps that were done wrong; the blueskin was not sticking to the concrete wall, it peeled off in many different areas along the wall, the parge was cracking a week after freshly done due to the frost overnights; ***** himself had explained to me the temperature has to be above 5 for more then a few consecutive days, the parge was not completely finished ( the guys missed a section of 6 ft that runs under the front deck where they had removed the cold cellar) the blueskin under the front deck was above ground & is completely peeled off now where water is coming in the basement. I've been Trying to reach ***** since Fall 2023 to come fix these *********** doesn't reply to my email or doesn't answer/ return my calls. I sent him a email in March/24 again with a threat of taking him to small claims court if he doesn't reply and fails to honor his lifetime warranty. He replied to that email saying sorry and he would come look at the house. He did come one day in March, he told me he would fix the parge and the blueskin and would get back to me with a date. I waited 3 months, in June I emailed him again to ask about the date for the repairs, He again, didn't reply. I called him August 7/24, got no answer, left voicemail & didn't return my call. I've been waiting for him a year now & I'm obviously getting ignored because he just doesn't want to come fix a problem which he's not going to get paid for