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Parking Facilities

Sudbury Parking Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 9th 2024 my vehicle was wrongfully booted and i was ticketed $160 to have it removed on private property in the Shoppers Drug Mart parking lot. I was not only a patron of Shoppers (reciept to prove it, i was also attending a dentist appointment (first appointment of the day). My dentist has paid parking spots in this lot. I apparently parked in the spot beside the one i was supposed to park in. Sudbury Parking Solutions watched this happen and let it happen while there was vacancy in the designated spots for my dentist literally right beside me (first appointment of the day and i was early!) i have pictures i can provide as well. Its a huge parking lot with spots designated for ************************ as well as Sudbury ************ (and two undesignated spots conveniently located right between the two, one of which i parked in). As far as i am concerned this is a setup. They get alot of people that think they are following thier rules. The guy even watched me and didnt say a word. I appealed to the only option on the ticket, thier email address **************************************************************** on Oct 9th 2024, as well as a followup a week later and have not even been acknowledged. I have since sent a new email, no big surprise.. no response! I have called asking for the owner several times and been to the store asking for the owner who is apparently not there. I have left several messages with cashier and manager, "Dallas" at the store to have him call me back but no call backs. It obvious they use ghosting techniques to discourage appeals from thier shady buisness practice. I can provide copy of my Shoppers reciept, my fine and dentist reciept if required. Thank you!****** ******* ************ ******************

Sudbury Parking Solutions is NOT a BBB Accredited Business.

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