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Business Profile

Newspaper

The Sudbury Star

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against **********************, the parent company of the Sudbury Star (under *********), regarding recurring monthly charges to my Mothers ******** ******** account for a subscription service that no longer is delivered to my Mothers house for the last 2 years but she continue to be charged for her subscription her on a monthly basis!Despite multiple attempts to resolve this matter directly through the Sudbury Stars / ********* customer support, I have received no cooperation, no acknowledgment of my cancellation requests, and no resolution. The unauthorized charges have continued.Details of the Issue:Publication: Sudbury *************** Billing description: POSTMEDIA / ********* / SUDBURY STAR Service type: Newspaper Monthly charge amount: $23.10 Start date of charges: 2023- present that the paper has not been delivered to her household but charged every month Cancellation attempts made: by phone, **************** response: No resolution or cooperation received Total amount disputed: $669.90 This pattern of continued billing despite several conversation attempts the last few weeks appears to reflect unfair and potentially misleading business practices under Ontarios Consumer Protection Act.

    Customer Answer

    Date: 30/06/2025

    Thank you for your response and update. I have also made multiple attempts to contact them directly. Each time, Ive been told that a supervisor would follow up within 24 hoursbut I have yet to receive any response.


    Its deeply troubling that a large company would treat a 97-year-old woman this way. At this point, its not about the moneyits about the principle. If this is how theyre treating my mother, one has to wonder how many others are being affected.


    Do you think I should consider involving the media at this stage?


The Sudbury Star is NOT a BBB Accredited Business.

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