Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Harassment and Unprofessional Conduct **** ********* and ******* ***** of Kerr Bailiff Services To Whom It May Concern,I am writing to formally file a complaint regarding the unprofessional and disrespectful conduct I experienced during a recent interaction with Ms. ******* *****, who identified herself as the owner of Kerr Bailiff Services.Despite my efforts to remain calm and communicate respectfully, I was met with hostility, and was ultimately disconnected without cause or resolution. I found Ms. ****** behavior deeply unprofessional and personally upsetting.This interaction occurred in the context of a sensitive financial hardship I am currently facing, which has led to repossession actions. I was simply trying to engage in a civil discussion regarding my situation, and I do not believe any individual should be treated in such a dismissive or aggressive mannerparticularly when seeking to resolve a financial matter in good ******** a result of this experience, I have already submitted a complaint to my financial institution. I am now bringing this matter directly to your attention and respectfully request a formal review of Ms. ****** conduct. Please confirm receipt of this complaint and advise me of any steps your office intends to take in investigating and resolving this matter.

  Business Response

  Date: 29/07/2025

  Thank you for bringing your concerns to our attention.
  We take all feedback seriously and strive to conduct ourselves with professionalism, respect, and integrity in every interaction. Please understand that our role as bailiffs involves carrying out court-ordered or lender-directed repossession actions, which can be emotionally and logistically difficult for all parties involved.
  We understand that this process may be stressful, but it is our responsibility to act within the bounds of the law and under direct instruction from our clients. At no time do we intend to cause distress or act in a disrespectful manner.
  We remain committed to carrying out our duties professionally and fairly while respecting all individuals we engage with.

  I would like to take this opportunity to respond to the concerns raised regarding the conduct of our office.

  We understand that having a vehicle or asset repossessed is a stressful and often emotional experience. However, its important to clarify that our work is carried out under strict legal authority, either through instructions from a financing institution or by court order. Our role as licensed bailiffs is to enforce legal recovery actions in a safe, respectful, and compliant manner.
  Your comments suggesting unprofessional conduct are taken seriously, but after reviewing the details of this case and the actions of my team, we stand by the professionalism and integrity with which the situation was handled. At no point were any laws, policies, or codes of conduct breached.
  We recognize that our presence may be unwelcome, and understandably so, but that does not equate to misconduct. Our team is trained to remain courteous, factual, and focused, even when faced with high-stress or confrontational situations. We document our work carefully and remain transparent in our processes.
  

  Constructive feedback is always welcome if it helps improve our service and communications, but we must also ensure that any claims made are fair, factual, and not misrepresentative of our duties.
  We remain committed to carrying out our responsibilities lawfully, professionally, and respectfully at all times.