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Business Profile

Fast Food Restaurants

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:16/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 9th 2023 I entered the store to 2 employees. One greeted me while other was busying himself with dishes veggies come in.He sneezed all over ungloved hands and continued manipulating containers without washing hands.I ordered 2 chicken bacon wraps. The bacon was put on tray to heat up while we moved on to toppings. After wraps were topped...I asked for sauces on the side and proceeded to take out my coupon and tear it from flyer. I was told the computer wasnt accepting coupons. We tried a couple of times and I was told I would just have to use it next time. I said i would try to use it in online order to bypass the actual transaction at the store. I stepped out of line for at least 5 minutes trying. The coupon was NOT able to be used online. She tried coupon again. It worked. I asked for corporate information so I could ask why coupons were an issue and was told they dont have contact information.I left.When I got home I noticed sauces were not there. I opened both wraps to notice there was no bacon on either wrap.I wrote a bad review with same information I'm telling you and owner (*************************) contacted me asking about bad review...not to resolve issue. I tried to write company again and was ignored. I replied to owners email saying I want compensation and was ignored. I'm hoping you can get some resolution for this. This is not first time the workers have made mistakes on my orders. It's a lot of the time. I usually let things go but being ignored is not right.Please help

Subway is NOT a BBB Accredited Business.

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