Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 5 2025 Eco Shine was contacted to do a complete truck detailing. This was including interior, exterior and engine bay. They quoted and charged a price of $226.00. They advertise "Experience the difference of high-end, precision detailing designed for discerning car owners. At Ecoshine, we don't just clean we transform, protect, and elevate your vehicle to showroom condition with unmatched craftsmanship". Following the clean the employee was eager to get payment before pulling the truck out. Payment was provided via debit transaction. One the car was pulled out into light noticeable damage of scratches were on every panel and the engine bay was filthy and the interior had stains on fabric. When asked to speak with the owner ( off premises) he showed up denied any wrong doing, yelled in my son's face and as my son backed up the owner proceeded to push up against him. He immediately put his closed sign up ( wasn't closing time) and grabbed his employees and took off. After multiple attempts to call and email the owner stated he would be back in 30 mins to discuss the damage. He never showed. We have been blocked on all communication platforms, no refund provided. Upon further inspection, items in the center console were stolen ( after further look into reviews we have discovered others claiming the same). We have now learned the 5 star reviews and from friends of the employees. We have not found this business on the BBB website but are filing a complaint against this company. No refund provided and refusal to address our concerns although in response to our review they are acting as though they are willing to resolve the issue, but yet again have blocked all forms of communication.

  Business Response

  Date: 21/08/2025

  EcoShine Detailing takes all customer concerns seriously. The vehicle in question received a full detailing service as agreed. While we stand by the work performed, we understand the customer feels dissatisfied.

  We wish to clarify that:

  • The scratches and stains mentioned appear to be pre-existing and not caused during service.

  • Allegations of theft are unfounded; our staff do not remove personal items from vehicles.

  • We remain available for communication and did not intentionally block any contact.

  As a gesture of goodwill, we are willing to re-inspect the vehicle with the customer present and, if appropriate, consider a partial refund. Our goal is to resolve this matter fairly and professionally.

  
  

  EcoShine Detailing Sudbury

  Customer Answer

  Date: 22/08/2025

  The company is again providing false information. As you can see in the attachments, the company was reached out to online and via phone. They refused to answer and furthermore you can see they INTENTIONALLY blocked us from contact. 

  We attempted to resolve the issue peacefully. The BBB AND GSPS were both contacted.

  We clearly had no intent of allowing them to touch our vehicle again and wanted a refund. We spent the extra funds to have the vehicle corrected. The interior is still not corrected. The company claims this vehicle looked like this prior. It was just purchased so we have pictures and it DID NOT. If the company claims they did nothing wrong, why shut the shop up immediately, take off, refuse to speak with us. Clearly the company should not be allowed to practice in sudbury.

  Customer Answer

  Date: 22/08/2025

  The company is again providing false information. As you can see in the attachments, the company was reached out to online and via phone. They refused to answer and furthermore you can see they INTENTIONALLY blocked us from contact. 

  We attempted to resolve the issue peacefully. The BBB AND GSPS were both contacted.

  We clearly had no intent of allowing them to touch our vehicle again and wanted a refund. We spent the extra funds to have the vehicle corrected. The interior is still not corrected. The company claims this vehicle looked like this prior. It was just purchased so we have pictures and it DID NOT. If the company claims they did nothing wrong, why shut the shop up immediately, take off, refuse to speak with us. Clearly the company should not be allowed to practice in sudbury.

  Customer Answer

  Date: 22/08/2025

  The company is again providing false information. As you can see in the attachments, the company was reached out to online and via phone. They refused to answer and furthermore you can see they INTENTIONALLY blocked us from contact. 

  We attempted to resolve the issue peacefully. The BBB AND GSPS were both contacted.

  We clearly had no intent of allowing them to touch our vehicle again and wanted a refund. We spent the extra funds to have the vehicle corrected. The interior is still not corrected. The company claims this vehicle looked like this prior. It was just purchased so we have pictures and it DID NOT. If the company claims they did nothing wrong, why shut the shop up immediately, take off, refuse to speak with us. Clearly the company should not be allowed to practice in sudbury.