Business ProfileforDirect Bed

I contacted Direct Bed and bought a mattress with great expectations the fellow was great at selling it to me.It was late and long waited but no worries .I actually imitally wanted a different bed but that was going to be a 6 month wait I believe so I chose their Cambridge suits king.Aftwr not long it developed bulges in the fabric and was extremely uncomfortable.i called and talked to someone and we qent through warranty .I took pictures removed the tags did all they asked and I waited for a while and then we got our new one the same one.Why not it may be a one off.After using this one for a few months the folds from how they rolled it were not leaving so it feels like your laying on a bunch of cut mattresses like gaps between each peice .I Gave it time and it did not flatten or expand properly like.it got bent or something .I co tacked someone very vaguely asked for pictures after a long time of emails and I mean weeks .I did that .and 2 months latter I have no reply .I called and was given the brutal cold shoulder and I tried to say I did email at least a dozen or more times and he said he was going to hang up so I swore and hung up myself let's be honest unlike direct bed.I ha e emailed at least a dozen times and a dozen called a dozen voice mail messages and I then emailed from my brother I law's email wow they got back to me .I then said there is life there and Gave my name number adrwss postal code phone number and again they avoid me .I want my warranty on this mattress done expedited and an answer to why I was avoided .