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Business Profile

Surveys

Qbord

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a a member of Qbord since 2015. I have redeemed points for rewards a few times in the past years. On July 26th 2022, I exchanged some points for a gift card of 25$ value. Even after numerous attempts to contact their team, I still haven't received my reward yet. We are now October 3rd 2022 and this isn't resolved yet.

  • Initial Complaint

    Date:03/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    I have cashed in my points for doing surveys with qbord on June 14th and and have still not received my gift card. There have been several attempts in contacting them to get a response on my order. They have not responded and I should have received by no later than July 1st. ******* ******** **** ***** ** ** *** ***** I am just wanting my gift card and will no longer deal with qbord

    Customer Answer

    Date: 31/10/2022

    Wanted to provide an update that I received the gift card the other day and the complaint can now be closed.  Thank you very much.

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of the Qbord community since September 25, 2016 completing survey's. I was able to redeem 5000 points on April 11, 2022 (Order#: ****) for a $50 ******** Gift Card. On the FAQ section it indicates that the redemption would be processed by April 15, 2022. It is now August 3rd and I have not received my gift card even though I have sent monthly emails to their contact us link on their webpage (without receiving any type of acknowledgement or response).

Qbord is NOT a BBB Accredited Business.

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