Business ProfileforPropane Levac Inc.

The Perth location is claiming to have filled a tank they did not. When reaching out to them initially, they changed their story 3 times about how this fill happened, completely destroying any credibility they had. I spent countless hours finding proof for each change of story. The staff I have been in contact with in Perth are disrespectful and unprofessional- based on other reviews, I am not the only one who had this experience. They either entirely ignore all facts stated, and respond with a variation of “the GPS shows the truck was parked at your house” or don’t respond at all. After getting the runaround, I contacted the head office who said they would call me. After 9 business days, I sent an email stating I never received a call. I got another generic response of no assistance essentially stating the GPS shows the truck was at my house. I am shocked it took them 9 days to repeat the same thing. I asked what their standard protocol is for a dispute with a customer, and if it is standard practice to tell a customer you will call them and not follow through. I also requested to be connected with someone who can assist me. Again, a generic response. Now, I pointed out they have not answered my questions or acknowledged anything I said. I requested to have these emails forwarded to someone in charge who can review. Their response to this, and I quote, “You have been e-mailing the ***** ****** ******* ******* ****** If she can’t help you then no one can.” I dont believe the ******* of Perth is in charge of the entire company, and cant connect me with someone who can help. I have never experienced such a lack of professionalism from a company. I believe it is essential these emails are reviewed (I would be glad to forward the entire thread) as the communication I received is childish and unhelpful. At the end of the day, I have an over $340 bill for a tank of propane I never received, have wasted weeks of my time, and there has been NO attempt to resolve this.