Business ProfileforMr Furnace Heating & Air Conditioning

Bottom Line Up Front: Mr Furnace red tagged (shut down) my furnace in the middle of winter without any of the required paperwork this resulted in us having to call in another company to fix the furnace, but because the required paperwork was never provided, ******** shut down the gas on 5 Feb due to an unresolved safety infraction. ~$180. 22 Dec 23 - The thermostat at my rental property (** ********* ***** ******* **) was not reaching the desired temperature. I called Mr Furnace and asked them to send a technician to look at it. The technician told the tenant the furnace was unsafe and he was shutting it off. The technician did not "red tag" the gas line nor did they provide any paperwork to the tenant. I received a voicemail saying "call me quick, furnace is unsafe". I tried returning the call twice but did not reach the technician. I called dispatch and all they could tell me was that the technician had highlighted corrosion as a safety issue. The tenant informed me that the technician said the store which had the required parts to resolve the issue wouldn't be open until Thursday, 28 Dec. 23 Dec 23 - I tried calling the technician again with no answer. Mr Furnace dispatch provided no additional help or information. I called **** *** *** ********. Their technician came in the afternoon. They were surprised there was no red tag. They ran their own diagnostics and determined that cleaning the manifold would resolve the problem. He cleaned it, the furnace tested normally. That cost $100. I continued to call Mr Furnace to seek a refund through their complaints dept. I submitted an online request to talk about a refund as well. I received no follow up. 5 Feb - While Mr Furnace gave us no official paperwork, they did file a safety infraction with ******** who sent a tech to shut down our gas. The cost for this visit remains to be determined on the next billing cycle. Despite multiple requests to speak with managers I have received no calls from Mr Furnace.