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Find a Location

Dean's Professional Painting has 1 locations, listed below.

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    Business ProfileforDean's Professional Painting

    Residential Painter

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    35 Kent Street, Smiths Falls, ON K7A 1B5
    BBB File Opened:
    20/5/2023
    Years in Business:
    5
    Business Started:
    1/1/2019
    Number of Employees:
    1
    Business Management
    • General Manager
    Contact Information

    Principal

    • General Manager

    Customer Contact

    • General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/05/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On June 6 2022 I received an estimate of $4081.20 from Dean Professional Painting to paint my cottage. It showed deposit due of $1428.42. No indication that it was non-refundable. On July 8 I sent an etransfer for that amount and on July 9 received an email from ***** **** ******* confirming receipt. On July 12 he advised of start date of August 10. On August 9 I asked him to confirm that he would be starting next day and he advised that weather had set him back so he needed to reschedule. I advised that it could not be done in September and if not completed I would be asking for a refund of my deposit. He replied on August 15 that he would have it done “before the end of August “not to worry ????”. On August 27 he asked if there was any chance he could get started September 1st and be done by the 3rd or 4th I agreed. On September 1, I waited all day, he did not show up and I never heard from him. That evening I wrote an email and advised that given the rain coming the work could not be completed by September 4th and as previously indicated the cottage was not available for painting after that date. I requested an etransfer refund by September 8 of my July 9th deposit of $1,428.42. I provided the information needed to make the transfer. The payment was never received. A demand for payment email and registered letter was sent September 26 but it was never signed for. Payment has not been received to date and no further communication has been received from him.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amilyn H

    5 stars

    29/03/2024

    Dean's Professional Painting is an exceptional service that I highly recommend. From start to finish, my experience with them was nothing short of excellent. First and foremost, the team at Dean's Professional Painting are true professionals. They arrived on time, fully equipped, and ready to tackle the job. Their attention to detail and commitment to delivering high-quality work was evident from the moment they stepped foot in my home. The painters at Dean's Professional Painting are not only skilled but also incredibly knowledgeable. They provided valuable insights and suggestions that helped enhance the overall outcome of the project. Their expertise ensured that every surface was prepped and painted with precision, resulting in a flawless finish. One aspect that truly impressed me was their commitment to cleanliness. The team took great care to protect my furniture, floors, and belongings throughout the painting process. They meticulously covered and taped off areas to prevent any accidental spills or damage. At the end of each day, they cleaned up after themselves, leaving no trace behind. Communication with Dean's Professional Painting was seamless. They were responsive, attentive, and always kept me informed about the progress of the project. They listened to my concerns and addressed them promptly, ensuring complete customer satisfaction. The finished result exceeded my expectations. The paint job was flawless, and the colors transformed my space into a bright and inviting environment. Dean's Professional Painting truly understands how to bring out the best in a space through their expert craftsmanship. Overall, I could not be happier with my experience with Dean's Professional Painting. Their professionalism, attention to detail, and exceptional customer service set them apart from the rest. If you are looking for a trustworthy and top-notch painting service, look no further than Dean's Professional Painting.

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

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