Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Gallery 15

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023 I phoned Gallery-15, located in Smiths Falls On. and spoke to ****
    ****, the owner/auctioneer and indicated I had some small items I would like to place
    on consignment for on-line auction. He said he would auction these for me with a listing
    charge of $2.00 per item plus 30% of selling price, I agreed. I delivered these items, Lot 1
    20 items and Lot 2 11 items; Lot 2 was separate because I wanted to indicate these were
    probably lower value and they could refuse these if they wanted, all items were boxed
    and marked with numbered tags and cross referenced to the separate lists. Their receiving
    representative reviewed the lists and accepted everything on delivery September 17, 2023.
    As of today, February 1, 2024 all items remain on their premises, not auctioned or listed.
    I have lost faith in this organization and I want all my items back as delivered to them and
    feel they should return them at their cost for shipping. They did not return my last call nor
    email. If you need any documentation I will send, advise email please. Thanks.

    Customer Answer

    Date: 27/02/2024



    **** has contacted me and I have advised I would like more information on the sale transactions, he sent me a cheque
    and a supposed record of sales which are impossible to verify, asked for more info but has not replied.

    I don't expect anything more from him and will cease all contact.

    Thank you for your work on my behalf.

    ***

Gallery 15 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.