We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shed Builder

EasyUp Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a log home building package from EasyUp Structures (*********) which is the same owners. We met all payments except final payment to be made prior to taking delivery. We made final payment in October 2022 by wire transfer.Although we were hesitant to do so,as we were concerned we may have shortages-but they refused to ship until they had that payment. We had already paid them $100,000 to order the rest of the product. The entire shipment was in their yard in ********* ON. They were supposed to arrange shipping and let us know when we would receive it.They didnt communicate with us that they couldnt find a trucking company, until after we contacted them months later to see what was going on. We had to source our own trucking company. This after they had already been paid in full for several months. Upon receipt in May of 2023 we notified the owner, ***** ******* that we were sure that an insulation package that we had paid $10,000 for was not received. He assured it that it was. The pallets were all wrapped in tarps that we didnt open as the product is wood and loose pieces. As we began opening the pallets and assembling the structure, we contacted him again to tell him that we have not received the additional product we paid for. Multiple phone calls and emails were exchanged with ***** stating he would get the product to us. The last communication from him was in the fall of 2024. Multiple phone calls and emails to both him personally and to the company have been unanswered. At this point we are just looking for a refund of the money we paid for product that we have not received

EasyUp Structures is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.