Reviews

This profile includes reviews for Telus Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Telus Mobility has 15 locations, listed below.

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  Telus Mobility

  1600 - 200 Consilium Pl Scarborough, ON M1H 3J3

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  Telus Mobility

  7001 Mumford Road, Unit 247 Halifax, NS B3L 2H8

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  Telus

  1680 Richmond Street London, ON N6G 3Y9

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  Telus

  7654 Tecumseh Road East Windsor, ON N8T 1E9

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  Telus

  857 Saint Clair Street Chatham, ON N7M 5J7

Review Details

• Review fromKaren F

  Date: 22/03/2025

  1 star
  I’ve been trying to accomplish transfer of ownership since 02/1/2025 and assisting my elderly parent with updating her mobility account. I spent many hours for days speaking to multiple Mobility reps. All refusing to allow me to speak to a Supervisor., still nothing accomplished. Every Rep giving me different advice, leaving me on hold and transferring me for hours. I have given up!!!!
  ** * ***** **** ** ********** * *** * ***** *

• Review fromGabriel O

  Date: 10/03/2025

  1 star
  Their telemarketers won’t stop calling despite being on the national Do Not Call list as well as reaching out to the company directly.

• Review from

  Date: 05/03/2025

  1 star
  Spoke to an Agent that was offering a great deal and included Mexico, we agreed to it. We then went to Mexico and got a big bill for roaming there. They would not admit, (though I have the information on text), that they are liable for the "mistake". Not impressive at all!!

• Review fromBrandon S

  Date: 10/02/2025

  1 star
  I was quoted a $97/month (tax included) plan for a ***** *** XL on a "Bring-It-Back" deal. The rep waived the connection fee and assured me taxes would be on my next bill, not upfront.
  Since my phone wasn’t working, I needed a replacement ASAP. The rep said I could pick it up in-store and promised to call back to finalize. No call came.
  On my way home, I called Telus again and was told the phone had been shipped to an outdated address. I had to detour 30 minutes to the store. Once there, I was told I had to pay the taxes upfront—contradicting the original agreement.
  I asked to talk to Loyalty, was put on hold, then disconnected. No callback. After waiting 30 minutes, I called AGAIN and finally got Jorge.
  At first, he said my quoted plan "didn’t exist." Then he found how the rep set it up. He agreed to resend my order, and in doing so, we discovered my outdated address. He updated it.
  Then came the connection fee nonsense. Jorge restored my deal but acted like waiving the connection fee was a "bonus." Instead, I’d have to pay upfront, then get a refund—even though I was already promised it was waived.
  Three hours wasted. No phone. Four incompetent reps. 11 years as a customer, and this is what I get.
  The next day, I got a loyalty text: $44/month for 100GB. When I clicked “claim offer,” it didn’t exist.
  Then, on Monday, Telus emailed me about a new phone shipment—one I never ordered—sent to the old address I had just updated!
  When I called, they told me it was my problem to contact ********* and refuse the package before they’d send the correct phone. If the new tenant keeps it? I’m on the hook.
  This all happened even though I explicitly chose in-store pickup the first time I called. Telus didn’t just waste my time—they made my life harder.
  I spent collectively 5.5 hours on the phone with them, fighting and all I got was a $70 credit, $73/ month contract, and not having to deal with the phone they sent to the wrong address.
  What ever.. still dissatisfied.

• Review fromHarriet W

  Date: 24/01/2025

  1 star
  I am not a Telus customer, but they call me every single day trying to get me to switch to Telus, and as soon as I ask them to take me off the list, or say that they're harassing me, they hang up. I block the number every time but they keep using new numbers to call me.

• Review fromSubashini K

  Date: 06/01/2025

  1 star
  I moved to Koodo from TELUS mobility services in June 2024. I was told that the reconnection fee was going to be waived. Well it did not. I had closed TELUS account and so I had no idea the charges got into my TELUS account. Shortly after, Oct 2024, TELUS decided to send my account to collections. I asked what the charges were, Credit Services were **** and did not have the information. After multiple calls to TELUS, visits to the store (who said they can't help) finally I came across someone, who was able to tell me why I was charged this money. Then they said they will be able to reverse it. Well after 3 months, I got an email from ********* ( a different collection services) saying that I owe $75. ( it went from $55 reconnection fee to $75). I am on the call with TELUS now (Jan 6,2025) to find out what I can do to resolve this issue. After 40 minutes on the phone, they tell me I have to call the collection services to resolve.
  I don't know why TELUS makes the process so very difficult *** **** for their customers. *** * ********** *** *** ******** ** ******* ****** ***** ** ** ****** Horrible experience as a customer. * **** ***** *** I DON'T WANT TO DEAL WITH such an organization ever again.

• Review fromJoe C

  Date: 06/01/2025

  1 star
  Terrible customer service! 2-3 hour wait times to get a hold of a representative. Inconsistent information. In service branches only help when they can make a sale. They won’t help you with any account or maintenance related issues. The company has zero accountability for customer service!
  Also the automated phone service is terrible, often connecting you to the wrong department causing even more delays!
  A complete overhaul of their call centre is required * ********** **** ***** *** ** ********* ** *** ********* ********

• Review fromCharles G

  Date: 23/12/2024

  1 star
  Telus over biled me 350 on Dec 17th. Took the money out of my bank account. It was an error on their part. It's Dec 24th. * **** ** ***** *** ********** They gave me a bill credit on my account. I can't give 350 dollar telus bill credit to my kids for Christmas. They ruined my kids and I Christmas and don't seem to care.

• Review fromBruce H

  Date: 19/11/2024

  1 star
  Their bring it back program ** * *****   Be very careful about returning your phone. Don't stick it in the mail and send it back to them. Instead take it in in person so that you know immediately if you're going to get full value for it. I sent them back a perfectly good phone yet they claim that it had broken buttons. I received a $96 credit instead of the $290 value For the phone. If I had known that they were going to do this to me, I would've kept the phone and not signed a new contract with them. Now I'm stuck with a new contract, and a bill for the old phone that I no longer have, at a time that I'm really struggling financially. I attempted to make partial payment on the outstanding credit, but that was insufficient, and they reported it to the credit bureau as a 30 day late.

• Review fromKaty B

  Date: 14/11/2024

  1 star
  So because I cancelled my phone, they hit me with an outstanding balance and never contacted me about it.. till I was being sent to collections. **** ******* ** *** ******** ******