Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Storage

Store Your Dorm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:29/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:
    Company provided unprofessional, negligent service, damaged belongings, failed to follow agreed-upon terms, and blocked me when I attempted to resolve the issues.

    Complaint Details:
    I hired this company last summer to pick up and store my belongings. The entire process was handled with extreme negligence:

    They were late to pick up my belongings, causing major inconvenience.

    They changed my scheduled pick-up date without notice, completely disregarding my time and plans.

    They collected my vacuum and failed to return it for months. This delay only happened because the company went months without responding to my emails, forcing me to chase them down repeatedly.

    They broke my television, which cost $299.99 CAD, during the process, showing a complete lack of care for my property.

    When I attempted to resolve these issues, the company blocked me entirely, refusing to communicate or take accountability.

    To make matters worse, I discovered a public post on their own website from someone who appears to have worked with them, stating that the company ignored emails, refused to pay invoices, and cut them out after copying their work. This demonstrates a pattern of unprofessional and dishonest behavior, not only toward customers but also toward people they collaborate with.

    This level of service is unacceptable. I am filing this complaint to make others aware and to request that the company be held accountable.

    Resolution Requested:

    A full explanation and acknowledgment of their negligence.

    Reimbursement for my damaged TV ($299.99 CAD).

    Reimbursement for the significant time and stress I was forced to spend over the course of last summer and beyond dealing with their repeated mistakes, delays, and avoidance.

    Assurance that the company will not continue going months without responding to emails, blocking, or ignoring customers who raise legitimate concerns.

Store Your Dorm is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.