Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Electronics

Smarthome Devices Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for appliances with this business and my house closing got delayed. I informed them of the delay accordingly and they made no mention of any resulting issues with holding off the delivery. Original closing was Jan 22. New closing was Feb 21.

    My closing finally happened I had to chase them to deliver. They finally delivered a few of the items on the list including:

    1. Fridge
    2. Deep Freezer
    3. Stove

    These items were delivered on Feb 27, 2 days after I moved in.

    The outstanding items include:

    4. Washer
    5. Dryer
    6. Dish washer

    The fridge has a fault which I have reported to this business, asking them to repair it, given the 1 year warranty.

    All efforts to inquire about the next steps have failed as they will not pick my calls nor reply to my messages.

    The last communication from them stated that they would deliver the remaining items before the end of the week of Feb 3rd. Today is Feb 9.

    At this point, I want my money back and nothing else.

  • Initial Complaint

    Date:27/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have *** ** ****** ********** **** **** ******** *** **** not received a refund of $1600 for an item which they failed to deliver at a promised date. I had confirmation that I would receive my refund but I am getting no responses from the business. ** * ** *** *** * ****** **** **** ** *** *** ** **** ***** * **** ** ****** **** ** ***** ****** ****** * **** ******** * **** ******** ** *** ******* ** ****** *** **** *********** ** *** *** ******** **** *** ***** **** ** *** ** *** ******** ** *** *********** *** **** *** ********* * *** ****** **** ** ******* 

  • Initial Complaint

    Date:06/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Saturday, October 28th, 2023 // Purchase: 55" ******* ** **** ** for $800.00 cash. Condition: Brand New (Expectation was Open Box/New, which was okay) with no parts/items listed as missing (as some other products advised).

    Issue: When I opened the box, there was only the screen itself, a backplate and 8-10 loose screws strewns about the box. Items Missing: Plug/Power Cord; TV Stand; Remote and Manuals. Again - none of these items were listed as not included.

    Spoke with the "CEO" (as advised on Business Card) ******** the following day, requested refund since product promised was under-delivered/incomplete. Refund was strictly denied under any and all circumstances but a satisfactory resolution was promised.
    Resolution: His guys would deliver the missing items/parts to my house the following day, Nov 4th, at 1130am and fully install everything - this would allow us to see all items and that everything was in working order. I inquired if a refund could be made on exception if the resolution didn't pan out - the CEO stayed firm - NO refunds.

    The guys did NOT show up yesterday, no calls made and no calls answered. ** ******* went to the store in person and was told they would come "today" (Nov 5th).

    * ** ****** **** ********* ***** ** ** * ******* ** *** ***** **** * ************ ********** **** ** *** *** ** ***** **** *** **** **** **** ******* **** ***** ******** ***** ******* ******** **** *** ******* *** ******** * *** *** ******* *********** **** ***** *********, the website is no longer up and running as it was (previously listed items, now says "Coming Soon", and I haven't gotten any further response from my texts or emails to the CEO/Company.

    FYI: Invoice does NOT state Final Sale/No Refunds; Promised product purchased not received; Promised resolution offered not carried out.

    Resolution Desired: I want the $800.00 refunded, I will happily return the screen.

    Customer Answer

    Date: 05/12/2023

    I will say that I finally reached a resolution with Smart Home Devices - however, it was not the resolution I was looking for.

    They completely refused to refund the $800 I was requesting, but instead, offered an in-store credit which went towards a straight exchange for a different TV (55'' ******* ***** TV).
    As it was clear I was not going to get my money back, and after ensuring it came with all the accessories and seemed to be in working order, I did accept the resolution.

    You can consider this matter resolved and closed (however, this company ***** *********** * **** ** ****** *****).

Smarthome Devices Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.