Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Furniture Stores

Aaron's Rent To Own

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:18/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new coach from aarons. It is only 10 months old, and we were moving to a seniors building. When the movers came, they notice the bottom part of the coach, it's coming apart. The material they used is subpar. And because it was an ***************** aarons, does not want to warranty it instead, they want to offer me a couch and then take off only 6 payments, instead of 10 payments that we have already made. I understand they're having problems with American companies with the tariffs. But they sold the coach to me and I feel that they should honor the warranty. This is the third coach we had purchased from them. The other 3 were used, and they were all falling apart. And broken so I said I want a new one, so I don't have this problem. So we ordered a new one through them.Figuring that we would have brand new furniture with warranty.

  • Initial Complaint

    Date:19/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put money down on a fridge at aarons that was to be delivered in ten days. I pay monthly and its almost a year and i do not have the fridge i ordered. After months and months they sent me a beat up stand in until mine arrives. It freezes everything in my fridge for the last 8 months that i have had it and they to date still not ordered my fridge. I asked for my money back as they have no filled the contract in almost a year and they said they cannot do that. I asked to speak to higher ho they told me to ****** it. So i did and called the office in the usa 3 times now. No call back. They informed me that its privately owned by a *********** but could not and would not give me any other info. They took a report and said he would call me. He has not. I called again and they said they would have someone higher up call me and they have not. Aarons is getting nasty and demanding their payment for july i dont know what else to do

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue started on March 29th Friday with a call to my husband to let him know that *****'s knows that Ontario disability support program got paid early that month and that he could make a payment and if he couldn't make a payment to do it on Saturday as they are available then too. Also then they had a representative show up saying that he was a new management now and that I owed $140 to $170 . I know I didn't owe that amount because I made my last payment on March the 2nd and it was a payment of $240 to catch up my account to date, I told the guy that I would call ******** at the store. He threatened to come back in 2 days because I was right. i immediately I called the manager ******** and I had her review my account. I only owe for one television and my payments are down to $90.40 which I pay at the end of each month. I don't know what kind of thing they are trying to pull off but I have bought many products for this company.... beds, TVs, computers, furniture humidifiers and have paid every single one of them off. She confirmed this to me and introduce the new method of payment instead of the e-transfer way we have been used to for years. She said I had to make my payments over the phone with her and now i just owed $90.40.And that his job was to only get the phone number from us. I called ******** on the 12th of April and paid the $90.40 through the phone .Yesterday I received a call from ******** April 30th saying that this is just a friendly reminder to let me know my bills due and then today I got a voice message from and ****** saying that they are following up on my account and see that there's a few changes. Nothing we can't fix before the business opened by a whole hour 9:00 am. I then called *****'s Canada corporate *************** ****** talk to me and it said it looks like somebody messed up on your account and tried to cover it up.He gave me reference number of 125 9354. What is happening? Harrassment! Scam?! Redflags Please find out,ty *************************

Aaron's Rent To Own is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.