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Business Profile

Tree Services

Redick Professional Tree Care
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 1/2022

    $3500.00

    Cut down & remove 1 tree

    No receipt or estimate…rudeness…yelling & swearing on the phone. Did not finish job, No resolution, Refusal to send a receipt. Overpayment of job.

    Business Response

    Date: 29/04/2023

    We have no record of this customer. If we did do the job we would have no problem supplying a receipt as we do this with all jobs. If this customer would contact me directly that would help 

    Customer Answer

    Date: 16/05/2023

    Reddick phoned me Apr 29/23 and assured me he would send me a receipt, and would check out the unfinished job. to this date, no reply, or anything else.

    Business Response

    Date: 16/05/2023

    When I tried to find the customer in our records i was unable because he was in our system as **** **** not ***** ****. once i realized the problem I contacted the customer by telephone. I had already responded to the first complaint. Upon talking to ***** I did mail him a receipt. Once i had him on the phone he then made the second complaint that the stump was not low enough. I would like to add that he was happy with the height of the stump when the job was completed and now wants it lower which I said I would do but I haven't done it yet. I would also like to add that this customer did give me an email address and I sent him the quote this way and his invoice. He did receive it because he paid the bill to the correct amount. He did send a letter with the cheque saying he wanted a paper copy mailed to him and i forgot to do it which is totally my fault.   

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