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Business Profile

Bridal Shops

Feather & Pearl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20th, 2023, I signed a contract with Second Dance to consign my wedding dress. I paid $141.25 for them to dry clean the dress prior to selling. When I heard that the business was closing, I reached out to get my dress back. The woman ********** said that once I sent $25 for the shipping cost, she would send my dress back. That was August 8th. I've tried numerous times to contact ********, via email and text, and no reply. *** *** ****** ** ******* ***** *** **** ******* *** I just want my wedding dress returned.

  • Initial Complaint

    Date:25/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my dress to Feather and Pearl in March of 2023. I signed it up for consignment to be sold. I heard on August 24th **** * **** ****** that the company was going out of business. I checked my spam email and found an email from Feather and Pearl that explained that I needed to send 20$ for them to mail me my dress. * ******* **** *** **** ** ********** ** * ****** ******* *** ***** **** * *** ***** **** *** I responded to the mail on August 24th and Jen responded saying she’ll mail me my dress, however she didn’t ask for my address. *** *** ******** * ***** *** ** ****** *** **** * **** **** ***** ********* ***

  • Initial Complaint

    Date:17/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ****** dodged my requests in June 2023 to pick up my brand new ***** **** bridal shoes retailing for $2700 plus a ********* gown and veil retailing for $4500,(also never worn with tags on) entrusted to her for consignment. On the phone she told me nothing had sold but i should wait a little longer. Concerned because wedding season was under way, in July I contacted her again by phone (voicemail is always full), by text and by email. She replied by email asking me for a $20 etransfer for ***  shipping to me because no appt available for pick up. I live an hour's drive away. Obviously $20 will not suffice so I asked for COD or again, pick up . No response. *********** * ******* *** ***** ******* *** **** ** *** ** *** ****** ******** ****** *** *********** ***** ****** ** *** ****** *****  She took all the contents, including new bridal orders and consigned property. * *** **** *** ******** *** **** ** ********* *** ***** ******* *** ** *** **** ***** ***** ********** **** ***** *** * **** ******** ***** *** ******** **** ***** ***** *** ******* **** *** *** **** *** *** ***** **** ** **** **** ********* ***** ** *** ******** *******

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was to purchase a custom made gown from Feather and Pearl and was in touch with the owner, ********* via text to confirm this purchase. She emailed me an invoice the end of February 2023. * *** ******** ********** ** ***** I sent the transfer via text to complete the payment to start the process of making my gown. I sent payment at the beginning of March 2023.

    She told me I could pay a portion of the invoice to cover the costs of making the gown so I did. She followed up a week later asking when I would be sending the balance so I paid it via etransfer.

    Throughout May, June and July I texted for updates with little response other than "Just waiting to hear back" or "I will check on the status for you". I was told at the beginning of June "Arriving in August" but since then have not heard anything about the status of my dress (today is August 11).

  • Initial Complaint

    Date:31/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date is transaction May 26
    Money paid to company $237.30
    I ordered 6 robes from them for my wedding

    They were to ship my robes to address ** *********  
    I have not Received my order and when I contact them or tracking number I get no response

  • Initial Complaint

    Date:24/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took a dress of mine to sell and split the profits, they never returned the profits. They owe me $650.
    They’ve closed their business *** *** ******* ****  ***** ** * ***** ****** ******* ******** ** ****** ***** ******** ******* ** **** ********* 

  • Initial Complaint

    Date:19/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wedding gown in September from Feather & Pearl Bridal* **** ***** ****** ***** ******* Date of transaction was September 28th, amount was $1756.86 USD, $2300 CAD. I was given the estimated arrival for the gown to be in February initially, then it was pushed to April. In March, I was planning my trip back to the store since I live in the US. The owner who I had been in contact with told me the dress would be delayed yet again. It was delayed until the beginning of May when the owner had told me the dress would not be made by my deadline. My wedding is in the end of June. She said she would refund me on May 2, 2023. It is now May 18th, 2023 and I have no received any refund of proof of said refund. I have contacted ****** and my bank, **** ** *******, and because the transaction is over 6 months, they are unable to issue my money back. I have tried contacting the seller and she has not been responding.

  • Initial Complaint

    Date:13/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two customer pieces from the company in August of 2022. Prior to making the purchase I asked if the items would be in by mid November 2022 (for my dance show), they said that they would have them by October.
    They offered 10% off if I paid by e-transfer instead of credit card. I sent an e-transfer for $538.66 on August 18th, 2022.
    October 11th & 13th - checked in no response
    Oct 24th - Checked in - Response on Oct 26th "the will talk to the owner
    Oct 26th - Told me it would be in next week and they will rush ship it
    Nov 7th - Checked to see if my order had been sent yet
    Nov 9th - They said that they had not received my order yet and offered me a refund for my order
    Nov 15th- Dec 29th - I sent 4 more emails without any response
    Jan 10th - I was told it would be arriving early Feb 2023
    Feb 9th, Feb 14, Feb 24 - I send emails without a response
    Feb 22 - Was able to finally speak to someone over the phone and she told me that my order had arrived and she would make sure it ships on Friday (I have not received anything)
    March 1st - Called the store and a message said to text a phone number for update on custom orders
    March 1st - texted the # - they will look into it and get back to me tomorrow
    March 2 - They said that that half the order would ship March 3rd and I would receive my refund Mon or tues
    March 8th - I texted them to say I did not receive my refund (no response)
    March 10th - Texted again to inquire about my refund (no response)
    March 12th - Texted again about my refund - They said that I would get it on Monday (did not receive it)

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally order from F&P in early 2020. I received my items, one of which was a completely wrong size. I sent it back to them and was told that the replacement would come in a couple weeks. I was perfectly happy and understanding.

    However, I have now sent probably 10+ emails over the 3 years that I've been waiting for the remake. I have received I believe one response, apologizing for the delay and promising to refund me AND deliver my items. I have received NEITHER even though I have asked multiple times for a refund.

  • Initial Complaint

    Date:07/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I physically visited Feather and Pearl (***** ** **** ****** ***** ******* on May 14, 2022. I bought my wedding dress there (Order #****, for $988.75 CAD, which is $765.11 USD). The attendant said she had to "run American cards twice". So she did, and I was charged twice for my dress. The first charge appeared on my bank statement on May 14, 2022, for $765.11 from ****** **** ** ******* *** ********* ******* ****** The second charge appeared on May 15, 2022, also for $765.11 from ****** **** ****** ***** ******** ********** ****** 

    I emailed them about this immediately after finding out (maybe a couple days after I bought the dress). Initially they said it was a bank error, but then they said it wasn't, and acknowledged that it was their error. I've texted and emailed the owner, but have never been given a refund.

Feather & Pearl is NOT a BBB Accredited Business.

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