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Golden Auto Repairs has 1 locations, listed below.

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    Business ProfileforGolden Auto Repairs

    Auto Repair Consultants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    69 Pelham Rd, Saint Catharines, ON L2S 1R6
    BBB File Opened:
    3/2/2022

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    07/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    - Dec. 3rd, 2021 I had contacted Golden Auto Repairs about my car that had the engine light visible and was not accelerating. - Dec. 4 I had given them my 2009 ************ that I highly relied on as a student teacher and to get home to my disabled mother for the holidays. - Dec. 4 a call for 1 minute to get details. - Dec. 7 I had called to see if there was any new information this phone conversation lasted 2 minutes and I was given no new information. - Dec. 13 with no new information, I had called again this was a 3-minute conversation about how they were looking into it and that my car needed an alternator and was given an over the phone estimate of I believe $500 which I agreed too - December 18th I have a record of calling them again as this point I want to go home for the holidays since I had finished my placement - On December 20th I had picked up my car for a total of $577.43 split between my credit card ($500) and my debit ($77.43) which was between labour and an alternator. I had tried to leave to go home and my car would not accelerate having the same problem as before I took it back. - December 21st I received a call saying my car had been fixed once again. I paid another $242.95 and tried to drive home again and broke down once again with the same issue. - Dec. 22nd they sent me to a different mechanic with my car, not in working order. I drove 20km/h trying to get to the mechanic and a policeman pulled me over for driving too slow this was taken care of when I said my car would not go any faster and I was told that I should be able to get to the other mechanic with my four-ways on. He informed me this was not right and they should have offered a tow. They did not. - I made it home for the holidays with the help of a family friend and not my own car that had been worked on for almost a month. Got my car back to my hometown where I had to replace the parts they put in because they were no good. fixed it - They didn't fix my car, yet no compensation
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    Customer Reviews

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