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Business Profile

Propane

Sarjeant Propane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested $****** worth of propane be delivered in early October. Mid November contacted as we had not received. Determined that the delivery of propane was delivered to our neighbor but billed us.
    Requested refund and again requested to have $*** worth of propane delivered, they came and filled our tank and now outstanding bill of $*******. Have not provided refund for delivery made to neighbor and refusing to come and remove remaining propane.
    Will not call back. Refusing to provide us updates, we would like propane pumped out of tank as this was their error, we use propane for back up heat only and burn max of $***/year, we have requested they remove their tank . Again no actions taking place and refuse to provide follow up.

    Business Response

    Date: 14/01/2025

    Thank you for your follow up on this and I apologize if no one from our team has reached out to you.  Please be advised that we’ve rectified this situation with this customer and I’m awaiting their email reply to the resolution that I can forward to you

    I can assure there have been MULTIPLE conversations / communications with this customer regarding their account with us

    I will forward their reply as soon as I receive it but please don’t consider this matter to be ignored, it’s very much been actioned on our side

    Thank you,

    ******* *****

    Sales Support Specialist

     

    Customer Answer

    Date: 14/01/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

Sarjeant Propane is NOT a BBB Accredited Business.

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