ComplaintsforFinancial Debt Recovery Ltd

• Initial Complaint

  24/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Since at least November 13th 2023 I have been receiving several calls a week as well as text messages regarding the file of a *** *******. I have no idea who that is and I've had my phone number for well over 5 years. I want this company to stop calling me, leaving me automated voicemails, and to stop texting me. I can't even answer the call and say that to anyone because it's just an automated call.

  Business response

  29/01/2024

  I am writing to address a recent issue that came to our attention, and I want to sincerely apologize for any inconvenience it may have caused. Upon reviewing our records, it has come to our attention that an incorrect number was inadvertently included in our system. I want to assure you that immediate steps have been taken to rectify this error. The number has been promptly removed from our database, and we have also added it to our internal "Do Not Call" list to prevent any further communications.

  Customer response

  29/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  22/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I do not owe anything and have excellent credit score. Please stop calling me and leaving me automated messages in voicemail. This is harassment at this point. I don't know who you're trying to reach but it's not me, I don't have any debts. Please add my number to the do not call list immediately.

  Business response

  29/12/2023

  Hello and Thank you for the inquiry. 

  This is to confirm the number has been removed and added to the do not call list. 

  Thank you very much and Take care. 

  Customer response

  29/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ************

• Initial Complaint

  22/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****** ****, I do not have a contract with Financial Debt Recovery Ltd, they did not provide me with the original contract as I requested.

  Customer response

  09/01/2024

  I am requesting proof that Financial Debt Recovery Ltd sent me account validation documents requested, If they cannot provide proof I demand that this account be removed from my credit report

  Business response

  23/01/2024

  Hello and thank you for your inquiry. 

  Please be advised that we work on behalf of the original creditor and you do not necessarily need to have a contract with us. 

  I have requested them to provide me with the copy of the documents for your review. Once I receive them, i will forward them to you. 

  In the meantime, I will place the account on hold. 

  Thanks, 

• Initial Complaint

  18/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable with this debt with ***** ****, furthermore, i do not have a contract with Financial Debt Recovery Ltd,. Neither of these 2 institutions have provided me with the original contract i requested.

  Business response

  03/01/2024

  Hello and thank you for your inquiry. 

  Please be advised I have placed the account on hold and I have requested required backup documents. 

  We will be in touch once we have obtained them from the original creditor. 

  Thanks, 

  Customer response

  11/01/2024

  I will no longer need to work on this file.  I went directly to ******* myself with all documentation as evidence and ******* was professional to remove these ***** ******* and ********** collections from my account.   Basically they solved this problem.  *** ** *** *** * ** **** ****** *** *** ***** ***** ***** **** **** ** ***** ** ******* *** **** *** **********   Because they can't.    So I will no longer need you to pursue this file  

• Initial Complaint

  08/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Finacial Debit Recovery Ltd. has sent a claim from **** ** ******* to collections from a date that was posted 32 years ago (1991). Ticket #******************* on May 4, 2023 for the amount of $66 now accumualted to $82.00 without notice. There is a statue of limitation as to when they can collect under ******* of the POA and are in violation. Ontario statute of limitations has its term set after 2 years which is well beyond, I would like them to remove this from collection and remove it from my credit history.

  Business response

  12/12/2023

  Hello and Thank you for the communication. 

  Please be advised that "unless the creditor or the creditor’s agent confirms that the debt or collection is not barred by statute and the confirmation appears in the file"

  Also be advised that according to the Limitations Act (Ontario) 16(1), There is no limitation period 

  No limitation period
  16 (1) There is no limitation period in respect of,
  
  (i) a proceeding to recover money owing to the Crown in respect of,
  
  (i) fines, taxes and penalties, or
  
  (ii) interest that may be added to a tax or penalty under an Act;

   Kindly contact our office to discuss and resolve the matter and we can certainly find a mutual ground to rectify this issue. 

  Thank you and have a great day. 

  Customer response

  12/12/2023

   

   Complaint: ********

  I am rejecting this response because:
  Does the Crown not need to give notice of the claim and discolse this information in writting before filing a claim?
  Sincerely,
  
  ******** *******

  Business response

  13/12/2023

  Hello Again - I can see a response was rejected, however, I have been provided no justification/reasoning for the rejection. 

  As mentioned earlier, we have a team eager and more than willing to assist you resolve the matter. Once the item is resolved, we are happy to send updates as to the status of the account. 

  Thanks and looking forward to hearing from you. 

  Customer response

  20/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The matter has been resolved and paid in full to the **** ** *******.
  
  Sincerely,
  
  I******* *******

• Initial Complaint

  01/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company keeps calling over 10 times everyday wanting to talk to an employee despite having their personal number. It is taking up the phone lines with valid customer calls and have continued to call after management, reception and the person they are trying to reach. This is getting out of control and is taking up to much of the companies time, this NEEDS TO STOP!

  Business response

  08/12/2023

  Hello and thank you for reaching out. 

  Please be advised the number has been removed and added to the do not call list. 

  We apologize for the inconvenience we may have caused. 

  Thanks, 

• Initial Complaint

  21/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I keep getting calls every day from FDR. When I answer, it’s an automated recording but the name of the person they’re looking to speak with is always blank. I do not have any debts. If they need to speak to me about something specific to me, they need to call with a real person and leave a message with real information.

  Business response

  08/12/2023

  Hello and Thank you for reaching out. 

  I would like to confirm the number has been removed from the file and added to our do not call list. 

  I sincerely apologize for the inconvenience and please feel free to reach out if any questions. 

  Customer response

  08/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *** ******

• Initial Complaint

  26/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am constantly getting automated calls from FDR Ltd but I have no bad credit (gold credit status) and believe they are trying to get a hold of another person whom I have no contact with and feel this is harassment and want them to cease calling me immediately.

  Business response

  20/11/2023

  Hello and thank you for your inquiry.
  I apologize for the inconvenience we may have caused; however, please be advised the number has now been removed and added to the do not call list.
  
  Regards,
  FDR Ltd. 

• Initial Complaint

  23/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fdr continues to ****** me for a debt that has been included in my bankruptcy, I have emailed Maggi S. to advise her or him of this. My trustee has sent over all révélant information. This collection agency continues to ****** me over email on top of constantly calling my old number that no longer belongs to me; causing the current owner to get annoyed and mad at me. A complaint has been filed with the office of the superintendent of bankruptcy and they have advised me to filed a complaint here as well and to contact the policy to file a ********** report. Before any of these actions, the below contacts were emailed directly by myself to let them know of the ongoing ********** and violation of bankruptcy laws in multiple occasions. Maggi S., Vishal T., Aashiq K., and Michael F.

  Business response

  20/11/2023

  Hello and thank you for the inquiry. 

  I certainly apologize for the inconvenience that you have experienced. I can see the file was previously not notified and the team was not aware of the situation. 

  Please be advised the matter is now closed on our end and you should not have been receiving any correspondence from our office. 

  If this is still an ongoing issue, please advise and I will personally escalate it to a higher level. 

  Thanks. 

  Customer response

  20/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: ** **** ** *** **********, ive clearly communicated that directly to Maggi by email and she replied with ane mail for my trustee to send the info over to. The info were sent and instead of the info being updated, you ignored you till now and are claiming no one from your side was told?
  
  Sincerely,
  
  **** ******

  Business response

  29/12/2023

  Hi **** and Thank you for your response. 

  There must be a communication and I should have been more clear. with "Team" I meant our insolvency team was not notified, not our collection team. 

  Again, the matter is closed in our office and no pending file here on our end. 

  Thank you and take care. 

• Initial Complaint

  16/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been receiving calls at my phone number, ************, which I have had since approximately June of 2015. It was previously used by ******* ******* ****) I believe, as I have been getting phone calls regarding her past debts, and now, apparently, current ones. I have advised a number of people who I was able to talk to on answering the calls about the issue that I am not and never have been ******* *******, and we do not know her or where she lives. Now we are getting calls from FDR (Financial Debt Recovery on a daily basis, but they do not allow us to pick up and answer as the phone does not ring nor allow return calls. Since we do not owe anyone any outstanding debts, other than **** *** ******* ***** ******** ************ ***** *** **** ** * ******* ****** we would like the calls to stop, as we cannot help with locating dear *******.

  Business response

  16/10/2023

  Hello and thank you for your inquiry. I apologize for the inconvenience that we may have caused.

  Please be advised that I was not able to locate any file under the phone number you have provided below; however, I have added the number to the do not call list and hopefully that can assist us with resolving the issue. 

  Looking forward to hearing from you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩