Business ProfileforMazda Canada Inc

December 7, 2023 To Whom It May Concern, Two Mazda CX5 GT’s were purchased new from ****** Mazda, ******* **, in 2016 and 2019. The 2019 has 37805 km to date. All service work is performed at either ****** or ********* Mazda. My issues with my 2019 CX5 GT is the cooling seat ventilation would periodically run after engine was shut off. I emailed Mazda Canada about the failure of their ECU module and my concerns were dismissed. This entire complaint process and this situation could have been avoided if Mazda Canada had taken a professional approach to solving customer complaints and concerns. This started in 2021, the cooling seat ventilation would turn on with ignition off and car parked. This would infrequently occur and run for 10-30 secs. It seemed to resolve itself until the winter arrived. Winter of 2022 it started again and would run 1-3 minutes on a very infrequent basis. I spoke with ********* and ****** Mazda and was informed they would need to see this occurring in order to diagnose. It didn’t occur in a predictable manner and made a diagnosis difficult. December 2023 the ventilation fans would not shut off until engine is restarted or battery has completely drained. To date I have spent $101.68 for diagnosis and temporary disconnection. ********* Mazda estimated the ECU heater module (GBY1-57-1A0) at $625.00 for supply and install. The repair bill is significant and it’s unreasonable to be charged as Mazda admits it’s their fault. A TSB was issued in late 2022 documenting this issue and Mazda states that the insulation breakdown is the cause of these malfunctions. My request is that Mazda honour this repair and confirm the battery has not received irreparable damage. As loyal owners of Mazda vehicles and dealership provided services, we ask that you reconsider your original decision. Thank you for your consideration. **** ******* * ****** ******** *** ********* ***** ****** *** ****** ************

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