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Business Profile

Small Appliance Services

Zoli Swartz Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A dishwasher warranty expired oct 2021.
    -phone records prove zoli ssartz was called regarding, soap not dissolving during washing cycle
    -multiple time stamp photos and a noisy video (june - aug 2021) show issue
    -repairman indicated plugged drain -even though no issue with water draining
    -second visit blamed it on obstruction in lower tray even though photos show otherwise
    -according to ***** ****** = repair man replaced on sept 8- facia panel
    -in jan 2022 they replaced the washer motor and was not covered by warranty...
    -service bill was not paid
    -emails with photos were sent to the zoli office, email also sent indicating intention of filing a complaint with no response.

    I respectfully request the BBB intervene and resolve this issue.

    Thank you
    **** *********

    Business Response

    Date: 25/01/2023

    Good afternoon
    Regarding **** *********
    This unit required a Heat Pump, which was now out of warranty .
    Our serviceman went out there several months prior, and the unit was functioning properly.
    The customer was in his final stages of warranty and the customer most likely wanted unit upgraded with new parts but unit was 
    functioning properly, and we do not replace parts when not needed.
    We received a call Jan.12/22 that the unit was not heating. The serviceman went out and checked the unit it wasn't heating,
    the unit required a heat pump. There was no warranty left on this unit.  We ordered the heat pump, returned installed the part and tested the operation.
    The wife signed the acknowledged the new part was installed and the unit working properly, The wife told the serviceman her husband would pay the bill.
    We received a email from the customer saying he is not paying, it should be covered under warranty.
    The serviceman called the customer and he again said he is not paying this bill.
    We have been in business for 70 years, because Zoli taught his boys we are repairmen, not part changers.
    We are under contract with several manufactures and we don't put parts in to units when not required.  That is how we keep our contracts.
    We would appreciate the customer to pay for the part $ 154.25 and we will disregard the service call and labour.
    I am sending you the bill his wife signed.
    Please inform me of your decision.
    Thank you

    Brian S,
    ZOLI SWARTZ SERVICE LTD.

Zoli Swartz Appliance Service is NOT a BBB Accredited Business.

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