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Find a Location

Janex Auto Sales Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Janex Auto Sales Inc.

      1470 Hunt Club Road Ottawa, ON K1T 1M6

    • Janex Auto Sales Inc.

      580 Division Street Kingston, ON K7K 4B6

    Business ProfileforJanex Auto Sales Inc.

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Pre-owned vehicles sales , finance and service

    Business Details

    This is a multi-location business.

    Find a Location

    Janex Auto Sales Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Janex Auto Sales Inc.

        1470 Hunt Club Road Ottawa, ON K1T 1M6

      • Janex Auto Sales Inc.

        580 Division Street Kingston, ON K7K 4B6

      Location of This Business
      1470 Hunt Club Road, Ottawa, ON K1T 1M6
      BBB File Opened:
      30/9/1999
      Years in Business:
      26
      Business Started:
      1/8/1997
      Business Incorporated:
      25/7/2007
      Type of Entity:
      Corporation
      Number of Employees:
      22
      Alternate Business Name
      • Janex Auto Sales and Service
      • Janex Auto Sales and Service Kingston
      Business Management
      • Mr. Ian Zahariev, Manager
      Contact Information

      Customer Contact

      • Mr. Ian Zahariev, Manager
      Additional Contact Information

      Fax Numbers

      • (613) 736-4055
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/06/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a car from Janex in Ottawa in early May. The salesman promised a delivery date a week later. On the day of delivery the car never showed up. This happens a total of three more times before I actually received my car. I was also given the wrong VIN number 3 times which had me activate and cancel insurance for the new car 3 times. The salesman had told me I was getting new tires and breaks which was the reason for the first delay. They put wi yet tires on the car and the breaks are far from new. I was also promised auto start with the car which has not been put on. The salesman apologized for the mistake and all the delays. He said he would have a $100 gas card sent and also pay the one month car insurance, I am still waiting for that with no response from the salesman. I have offered to take the car to a place locally for the auto start and he said he would look into it. I have been reaching out to the salesman since delivery of the car to have this rectified and now he will not return my texts or calls. I also did not get a copy of the CarFax, that should have been with the car on delivery.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bradley G

      1 star

      18/12/2023

      I regret buying a used 2012 Kia ******* from Janex in August 2021. It seemed like a good deal at $10,000 with ******* km, but it turned out to be a lemon.After only 28 months of mostly highway driving, it now has ******* km and is unfit for the road. It needs thousands of dollars worth of repairs to pass safety inspection, and two mechanics advised me to scrap it.Here is a list of the $5,619 repairs I had to do.- $1,517 (Oct 5, 2021): Antenna, drivers seat trim and cover, all season tires - $700 (Oct 2021): Rust removal work - $305 (Dec 13, 2021): New battery - $247 (Jan 13, 2022): Repaired three rear sensors that had been glued in - $1,051 (May 10, 2022): General repairs to brakes, and replaced front pads due to corrosion - $500 (Feb 23, 2023): Oil leak from oil pressure sensor - $283 (May 16, 2023): Check engine light on, large evap leak in vent circuit - $1,026 (Oct 19, 2023): Replaced both front quick struts, rear right toe adjustor being seized To make the *** certified safe to sell second-hand, it would require me to spend thousands more dollars in repairs to fix:Hole in frame on pass rear Right rear tail light bulb Right side headlight lens Free up front caliper sliders Replace park brake shoes, hold down kit and actuator lever Replace rear brake backing plates and rear right caliper ******* leaks from engine/transmission area Rear differential is leaking Front brake service as caliper sliders are seized Rear brake pads, rotors, right rear caliper Replace rear CV axle shaft seals as they are leaking Condenser fins are gone This experience has overall cost me a lot of money and stress.

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