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Business Profile

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Toolbox Widget

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and immediately received an email telling me they didn't have stock and it would take 7-10 days to ship. Well it's been three plus weeks and nothing, I would not have ordered if I knew they were using my money to order the product from overseas.

  • Initial Complaint

    Date:12/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 2-10-23 and today is 3-12-23 still noting and I got an email saying out of stock. Why do they allow customers to purchase when they know they cannot fulfill the order in a timely matter. BUYER BEWARE

    Business Response

    Date: 05/04/2023

    This customer was taken care of and this complaint is invalid.  We went above and beyond and corrected the situation prior to this complaint from them. 

  • Initial Complaint

    Date:13/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction; 6 June 2022 Order # *********** Cost; $298.10 Placed order online from the Canadian Website. Website boldly states orders ship direct from Ottawa, Canada. Next day I receive notification that my shipment is being sent from Manchester, UK. I sent them a message on their Website Support page asking if I would be charged duty on my purchase now because it is being shipped from outside Canada, no response. 8 June 2022 I receive a notification from DHL that duty is being charged, $41.24, to my shipment and I need to make the payment to receive my parcel. I emailed the Toolbox Widget again, no response. I tried calling them. No answer on the Canada or USA #. 9 June 2022 Called several more times with no answer. I sent Support another message, this time canceling my order as I do not want to pay shipping costs for a product that I was expecting to be shipped within Canada and asked them to reimburse my Credit Card the amount charged. Still no response. 10 June 2022 Tried calling again today, no answer. If I was purchasing a product outside of Canada I would expect to pay duty. When the website boldly states shipped from Ottawa, Canada I do not. I would like for my Credit Card to be reimbursed the original charge of $298.10. Thank you for you assistance in this matter.

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