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Business Profile

Storage

Dymon Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Janurary ***** my furniture was moved by dymon storage movers at ************** location to my residence. A mover noticed damage to my leather couch cushions and a broken leg on my coffee table. He contacted Dymon, sent pictures and asked me to follow up. It is now 6 months later and after many many attempts to get an answer from someone, I'm still with damaged furniture and no answer. *************************, manager with the transportation team contacted me on April 4th. He apologized for the unacceptable handling of my claim and assured me someone would be out to my house the following week at ***** the damages. I'm still waiting and he no longer takes my calls.

    Business Response

    Date: 26/07/2024

    Good afternoon *************************,

    I am sorry to hear about your recent experience with Dymon and for the late reply from our team.

    *************************, Manager of Dymon Transportation & Logistics has been in contact with you and is in the process of addressing your concerns.

    I am confident that he will be able to resolve the situation to your satisfaction.

    Thank you,

    *****************

    SVP, Dymon

    Email : ********************************

    M: ************

     

     

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased storage then cancelled it 2nd day because i didnt wanna use it. They charged me usage fee then when i made comment they didnt like they refunded that amount. A month later they billed me storage fee while it was already cancelled and refunded that amount because it was by accident probably. Because of that i had to pay my bank overlimit fee of $45. I want compensation for damages occurred. Very unprofessional to do business with this company.

    Business Response

    Date: 13/03/2023

    Dear ******* ****,

     

    I am disappointed to hear about your recent experience at our Dymon Carling facility.

     

    We take great pride in providing all of our Guests a great experience at Dymon. I have taken the opportunity review your experience with the Carling and Regional Management team.

     

    Our team has refunded you the prorated suite charges as well as the $45.00 requested.

     

    Thank you,

     

    *** *****

     

    Customer Answer

    Date: 13/03/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 19556463, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

Dymon Self Storage is NOT a BBB Accredited Business.

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