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Business Profile

Storage Units

Dymon Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of October, 2024, I emailed Dymon to ask that they place my authorized withdrawal on hold as I was switching bank accounts. A supervisor named 'Chouaib Mawoud' replied to me claiming that this had been done and there would be no issues.On the 1st of November, my bank account was overdrafted and Dymon had attempted to take the payment they said they wouldn't. This caused a number of issues, including a $50 NSF fee that I had to pay out of pocket.Upon emailing them over a dozen times and calling in over the next couple of weeks, Dymon sent me in a loop where I was not getting any answers, no one was getting back to me, management was ignoring the situation, and customer service agents were openly lying to me over the phone.This nightmare only became worse when I tried to ask questions about my contract and the fees associated with it, to get no response whatsoever. This situation is still ongoing as they have still not reached out properly to resolve or address their mistake and the fallout from it.Chouaib attempted to blame me for the mistake he had made, and had he given me a heads up to inform my bank, none of this would have happened. I am now attempting to make a payment but they won't answer my questions or assist me with this, nor have they offered any compensation for the costly mistake they have made. I have been a loyal customer for over 4 years, and this is how I am treated.

    Business Response

    Date: 12/11/2024

    Good morning Zaid,

    I am disappointed to hear of your recent experience at Dymon with regards to your billing issue. I have asked my ************** Supervisor to investigate your complaint and respond directly to you to resolve the situation.

    Please accept my apologies for this inconvenience. This is not our standard, and I am sorry to hear about your experience. We strive to provide the best service possible, and we regret that we fell short in this instance.

    Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.

    Best regards,

    *** Smith 

    Senior Vice President, Dymon

     

    Customer Answer

    Date: 12/11/2024

    Complaint: 22543169

    I am rejecting this response because:


    No resolution or contact was provided. Instead, I got a generic email (see attachment) further harassing me without providing any resolutions for the costly mistake at the beginning of the month. Furthermore, it continues to ignore my questions about the late fees, so I don't even know what the total amount I am supposed to pay is. Furthermore, I have called in to the main office and left both my email and phone number and neither the manager nor the supervisor has made any attempts to contact me about this.

    The tactic here is to continue ignoring my questions to attempt to put as many 'late fees' that I am not aware of on the account, charge me illegally, or sell my stuff without properly allowing for a payment to be made as they will not investigate the issue. This is going to end up in Small Claims if I do not get a proper and respectful response detailing the entirety of the situation



    Sincerely,

    **** *******

    Business Response

    Date: 18/11/2024

    Good morning,

    Dymon's ************** Manager, ***** ******* spoke to Mr. **** ******* and a satisfactory resolution was reached.

    We consider this Guest complaint closed.

    Thank you,

    ***

    Customer Answer

    Date: 02/01/2025

    On the 2nd of January, 2025, Dymon Storage overcharged me and pulled $201 from my bank account. I only owed them around $160 for the month. This is a direct result of their resolution last month where they agreed to take $201 from my bank account (for two months). 

    I have sent two emails to the main inbox and ***** at the beginning of the business day, and as always, no response is being provided and nothing is being done. 

    Business Response

    Date: 08/01/2025

    Hi **** *******,

    I wanted to reach out and apologize for the experience you had at Dymon. We deeply regret any inconvenience this may have caused you.

    To ensure that we address your concerns promptly,I requested **** ***, our Director Operations at Dymon, to contact you and work towards finding a satisfactory resolution. **** has informed me that he has reached out to you and is waiting for you to return his call to discuss your situation and provide you with an outcome that meets your expectations.

    Thank you for your patience and understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out.

    Thank you,

    *** *****
    Senior Vice President

    Dymon Group
    ******************************************
    Cell ************
    Email *********************************************************

Dymon Self Storage is NOT a BBB Accredited Business.

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